United States onlyThe Strategic Services Program Operations Manager plays a critical role in ensuring the successful execution, governance, and continuous improvement of DeepSeas’ strategic service programs. Acting as the operational backbone of the DeepSeas shared service MDR offering, this role drives alignment across client engagements, delivery teams, and leadership to ensure programs are delivered with consistency, efficiency, and measurable impact.
The ideal candidate will be a strategic thinker and disciplined operator with exceptional organizational skills, strong client-facing experience, and the ability to translate program execution into business outcomes.
Key Responsibilities
Strategic Alignment & Governance
· Establish, maintain, and enforce standards for program execution, reporting, and quality assurance.
· Track and mitigate program-level risks and issues to ensure smooth service delivery.
· Coordinate the development and maintenance of integrated success plans across multiple client workstreams.
Program Planning & Execution
· Lead program lifecycle activities including kickoff, onboarding, milestone tracking, and closure.
· Monitor deliverables, dependencies, and timelines across active projects and initiatives.
· Ensure timely execution of deliverables while upholding quality standards.
· Track and manage ad-hoc client requests to ensure alignment with contractual obligations.
Client Engagement & Communication
· Serve as the central coordination point between clients, delivery teams, finance, and leadership.
· Represent the DeepSeas MDR platform in client discussions and strategic touchpoints.
· Facilitate Quarterly Business Reviews (QBRs) and coordinate executive briefings and intelligence updates.
Resource & Utilization Management
· Monitor staff availability, allocation, and utilization across engagements.
· Align skilled resources to client needs and forecast demand for upcoming initiatives.
· Support capacity planning and workforce decisions based on program pipeline and client growth.
Financial & Contractual Oversight
· Support scoping, pricing, and Statement of Work (SOW) development.
· Track program-level budgets, burn rates, and profitability metrics.
· Ensure accurate invoicing and revenue recognition tied to contractual milestones.
Continuous Improvement & Innovation
· Identify opportunities to optimize delivery models, tools, and methodologies.
· Coordinate innovation campaigns and promote best practices across service delivery.
· Support staff training, enablement, and knowledge-sharing initiatives.
· Capture lessons learned and drive repeatable improvements across engagements.
· Benchmark performance and client satisfaction to inform strategic adjustments.
Annual Performance Goals
Business Operator
· Achieve 95%+ on-time delivery of program milestones and client deliverables.
· Improve resource utilization efficiency by 30%, aligning staffing with demand forecasts.
· Ensure 100% compliance with governance standards and contractual obligations.
Client Service
· Deliver consistently positive client satisfaction scores as measured through QBRs and surveys.
· Reduce program-level risks and issues by at least 30% within the first year through proactive tracking and mitigation.
· Facilitate quarterly executive briefings with actionable insights and recommendations.
Capability Development
· Launch at least one innovation initiative per quarter that improves delivery models or client outcomes.
· Capture and implement lessons learned across at least 80% of client engagements.
· Contribute to the development of standardized delivery methodologies, playbooks, and governance frameworks.
Personal Growth
· Develop advanced expertise in program governance, client engagement, and financial oversight.
· Pursue / maintain certification or training in program/project management (e.g., PMP, PgMP, or SAFe).
· Build thought leadership by presenting best practices or lessons learned at internal forums and industry events.
· Establish, maintain, and enforce standards for program execution, reporting, and quality assurance.
· Track and mitigate program-level risks and issues to ensure smooth service delivery.
· Coordinate the development and maintenance of integrated success plans across multiple client workstreams.
Program Planning & Execution
· Lead program lifecycle activities including kickoff, onboarding, milestone tracking, and closure.
· Monitor deliverables, dependencies, and timelines across active projects and initiatives.
· Ensure timely execution of deliverables while upholding quality standards.
· Track and manage ad-hoc client requests to ensure alignment with contractual obligations.
Client Engagement & Communication
· Serve as the central coordination point between clients, delivery teams, finance, and leadership.
· Represent the DeepSeas MDR platform in client discussions and strategic touchpoints.
· Facilitate Quarterly Business Reviews (QBRs) and coordinate executive briefings and intelligence updates.
Resource & Utilization Management
· Monitor staff availability, allocation, and utilization across engagements.
· Align skilled resources to client needs and forecast demand for upcoming initiatives.
· Support capacity planning and workforce decisions based on program pipeline and client growth.
Financial & Contractual Oversight
· Support scoping, pricing, and Statement of Work (SOW) development.
· Track program-level budgets, burn rates, and profitability metrics.
· Ensure accurate invoicing and revenue recognition tied to contractual milestones.
Continuous Improvement & Innovation
· Identify opportunities to optimize delivery models, tools, and methodologies.
· Coordinate innovation campaigns and promote best practices across service delivery.
· Support staff training, enablement, and knowledge-sharing initiatives.
· Capture lessons learned and drive repeatable improvements across engagements.
· Benchmark performance and client satisfaction to inform strategic adjustments.
Annual Performance Goals
Business Operator
· Achieve 95%+ on-time delivery of program milestones and client deliverables.
· Improve resource utilization efficiency by 30%, aligning staffing with demand forecasts.
· Ensure 100% compliance with governance standards and contractual obligations.
Client Service
· Deliver consistently positive client satisfaction scores as measured through QBRs and surveys.
· Reduce program-level risks and issues by at least 30% within the first year through proactive tracking and mitigation.
· Facilitate quarterly executive briefings with actionable insights and recommendations.
Capability Development
· Launch at least one innovation initiative per quarter that improves delivery models or client outcomes.
· Capture and implement lessons learned across at least 80% of client engagements.
· Contribute to the development of standardized delivery methodologies, playbooks, and governance frameworks.
Personal Growth
· Develop advanced expertise in program governance, client engagement, and financial oversight.
· Pursue / maintain certification or training in program/project management (e.g., PMP, PgMP, or SAFe).
· Build thought leadership by presenting best practices or lessons learned at internal forums and industry events.
Skills Knowledge and Expertise
· Program / project management experience across multiple large scale operations programs
· Enterprise technology consulting experience in a client facing role
· Exposure to cybersecurity and security operations programs
· Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field.
Why DeepSeas?
At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are:
- We are client obsessed.
- We stand in solidarity with our teammates.
- We prioritize personal health and well-being.
- We believe in the power of diversity.
- We solve hard problems at the speed of cyber.
This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk!
Information security is everyone’s responsibility:
Information security is everyone’s responsibility:
- Understanding and following DeepSeas’s information security policies and procedures.
- Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security.
- Actively participating in DeepSeas’s efforts to maintain and improve information
- security.
- DeepSeas considers this position is as Moderate Risk with a potential to
- view/access/download restricted/private client/internal data. This information must be treated with
- Sensitivity and in the most secure manner. HR reserves the right to perform random background/drug
- Screens to ensure the safety of client/DeepSeas data
Costa Rica
