DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. We're hiring a Senior Technical Support Engineer to own complex support cases and troubleshoot issues involving API and enterprise product surface.
Requirements
- Experience in a highly technical support role working for a SaaS organisation
- Strong API integration debugging skills using tools such as Postman, curl, browser dev tools, and log/audit inspection
- Strong understanding of SAML, OAuth 2.0, OpenID Connect, SCIM, provisioning/deprovisioning, RBAC, and common IdP patterns
- Hands-on experience troubleshooting integrations involving Okta, Microsoft Entra / Azure AD, Google Workspace, or similar platforms
- Familiarity with troubleshooting using AI tools, and judgment to use those tools safely, critically, and efficiently
- Familiarity with SQL and basic scripting in Python or Bash
- Experience collaborating with Product and Engineering
- Ability to explain technical issues clearly to both developers and less technical administrators
- Confidence running live debugging sessions over video with customers
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Virtual Shares
- Regular in-person team events
- Monthly full-day hacking sessions
- 30 days of annual leave
- Competitive benefits
