Salesforce Consultant

DBServices helps to design, develop and support digital platforms for large and mid-sized companies in ITC, Banking, Retail, Government, Health, and other industries in Europe and Americas.

Tasks

• Configure Salesforce Pardot campaign assets, including forms, emails, landing pages, engagement studios, etc.
• Maintain Pardot asset libraries, ensuring consistent naming and organization.
• Manage campaign projects using Jira, consistently tracking each phase of the project.
• Perform tests of each campaign and troubleshoot technical issues to ensure proper functioning and uninterrupted campaigns.
• Monitor data sync with Salesforce CRM.
• Develop and revise automations to improve Pardot functions and Customer Experience.
• Analyze campaign data, prepare summaries of findings, and make suggestions for improved results.
• Design and execute A/B tests.
• Maintain the opt-in process and monitor performance.
• Evaluate Webform Leads daily to determine the correct business unit to treat the Lead and dispatch Leads following current Lead Assignment protocols.
• Conduct professional correspondence with Leads to obtain or provide information.
• Maintain a detailed log of issues and resolutions.
• Monitor the status of Lead treatment and follow up with Lead Owners when needed.

Requirements

• +1 years of work experience using Pardot as an administrator (mandatory).+3 years of work experience on Salesforce technology.
• Great capacity to work autonomously and deliver work in an agile way.
• Communication skills to manage business requirements, align with standard templates, and avoid complex customizations.
• Fluent in English (Portuguese, Italian, or French are nice to have).
• Salesforce Associate (or Administrator) certification is mandatory.
• Salesforce Pardot Specialist certification is nice to have.
• Knowledge of Salesforce Administrator core features (Flow Automation, Security, Sharing & Visibility, Data model, Data Migration, User Interface)
• Work on a location with CET timezone.
• Once a quarter, mandatory travel to Lyon or Milan.