United States onlyWC Team Assistant
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Home United States
Reporting To: Jini Cadwallader
Compensation: $18.00 - $20.00 / hour
Description
Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.Davies Claims North America is looking for a Workers’ Compensation Team Assistant to provide administrative support to our Workers’ Compensation team. Reporting to the WC Claims Supervisor, you will provide administrative support to claims adjusters, nurses, and claims supervisors by connecting with claimants via phone and email, scheduling medical appointments, entering data in our claims system, and drafting and sending required State forms. To be successful in this role, you need to be energetic, dependable, exhibit a positive attitude, maintain a strong work ethic, and be motivated to learn. You must have a High School diploma or above, be knowledgeable with medical terminology, and have data entry experience with special attention to detail. Additionally, you will need to have excellent telephone and customer service skills, great organizational skills, and superb time management skills. The right candidate will be interested in learning and working in the exciting and fast-paced workers’ compensation industry, as well as have a positive attitude and a customer-centric philosophy. This role is a full-time, remote position with the ideal candidate residing in Florida.
Key Responsibilities
- Assist Claims Supervisors and adjusters as needed
- Maintain diary and workflow requirements
- Prepare, copy, and mail State required forms and letters
- Electronically compile documents for Excess Reports
- Complete index inquiry forms
- Copy and mail OJCC responses (PFBs)
- Prepare and send DWC-25’s, DWC-19’s, and DWC-14’s as requested
- Request police reports as requested
- Provide training to new team assistants and/or adjuster trainees
- Convey a positive attitude and teamwork for optimum provision of services to clients
- Maintain CEU credits if licensed (FL All-Lines Adjuster or Workers’ Compensation License)
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned by the Claims Supervisor, Assistant Claims Manager, Claims Managers, or QA Manager
Skills, knowledge & expertise
Required- High School diploma or above
- Previous experience with data entry
- Experience with Microsoft Outlook, Word, and Excel
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
- Medical terminology knowledge desired
- Knowledge of current workers’ compensation laws and statutes
Benefits
BenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:- Medical, dental, and vision plans to ensure your health and that of your family
- A 401k plan with employer matching to help you build a secure financial future
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
- Paid holidays
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones
United Kingdom
Canada only
