Product Operations Lead

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Product Operations Lead is critical to our next phase of growth and maturity in our product function. In the past 3 years we have tripled the size of our team and we are looking for someone who can lean into the following responsibilities:

#1 Facilitate the product investment process, ensuring alignment across teams, deliverables and review forums. :

• You facilitate key meetings with stakeholders and own core processes - you’re more than a facilitator, you’re a “do’er;” you own the gray areas of new processes ensuring everyone has what they need, understands the expected deliverables etc.
• You work closely with product leads and finance partners to ensure we have the appropriate measures of business value tied to product performance metrics that underpin the budget process.

#2 Ensure ongoing measurement & evaluation activities core to evaluating product investments.

• You work with our metrics leads and PMs to compile our weekly, monthly, and quarterly reports, providing a quantifiable perspective on product health.
• You map our product data related to usage, feature requests, support tickets, sentiment. You understand across our organization how we collect and use that data. You have proposals about how we can ensure we use that data to remain hyper-attentive to our customers.
• You work with cross-functional stakeholders to ensure that the product team is well equipped to answer critical questions on product performance and impact.
• You map where we are underinvested in business metrics and you lead initiatives and business investment in upleveling our product metrics.

#3 Process standardization and clarity

• You own ensuring cross-functional product teams work effectively and efficiently by standardizing tooling, processes (e.g. roadmapping), reporting and more. You own the research, development and implementation of recommendations, and managing change that comes with these recommendations.
• You work with other Product, Engineering, and Business leaders to implement product, process, tool improvements.
• You ensure our product operations are aligned with our core goals, values, and processes. You make sure that tools/processes don’t dictate how we work, but rather tools align with how we want/should be functioning.

#4 Strategic Communication

• You distill and cascade core tenets of our Product strategy for leadership and other internal and external stakeholders.
• You represent and drive strategic, functional, and business updates for Product.
• Generally you ensure consolidated and cohesive communication from the product team to stakeholders

What you bring to the table:

• Kindness, smartness, and the ability to Get Things Done. You are an individual with low-ego, understanding that there is no job too big and no job too small for anyone on the team
• A colleague who is willing to work cross-functionally to solving challenging problems, regardless of how ambiguous those problems may be
• You are passionate about building a business that transforms the healthcare industry
• You are able to both “lead” and “do.” You are a hands-on leader who prides themselves on being a strong communicator, coach, and mentor to the team members you lead.
• You set and rally a team to achieve measurable goals. You have experience managing a highly functioning Product Management team. You have experience managing or working closely with Design, including UI/UX and Service Design
• You are excited to interact with sales teams and customers. You bring back the voice of the customer and measure success by impact and adoption, not by a product’s existence or its feature se

Minimum Qualifications:

• Has been in a similar role in product and/or engineering for 5+ years.
• Experience in a high growth technology company
• Bachelor's degree in a directly related field, or equivalent practical experience.
• 6+ years of related strategy, operations, consulting, or program/project management experience, with 4+ years of cross functional management or virtual team management.
• Communication skills and experience influencing multiple cross-functional stakeholders and senior management.
• Adept and experienced at organizational change management.
• Experience communicating and leading change management through cross functional influence
• Analytical mind, experience using data to tell a story and influence product direction using SQL
• Critical thinker and proactive problem solver

Additional Qualifications:

• Experience in product
• Experience in the health tech space
• Experience in strategy consulting or finance

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $140,000-$240,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.