Corporate Counsel - EMEA

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi! I’m Brad, General Counsel at Customer.io. I’m looking for an EMEA Corporate Counsel or Senior Corporate Counsel (level depending on experience) to support our growing presence across Europe. This role sits at the intersection of commercial execution and privacy advisory, partnering closely with Sales, Revenue Ops, Security, Privacy, and Product to help the business move fast—without losing good judgment.

This is a hands-on, business-embedded role for someone who enjoys closing deals, simplifying complexity, and building legal processes that actually scale.

What we value

• Business-first legal thinking — you focus on enabling progress, not just identifying risk
• Clarity over complexity — you translate legal nuance into practical, usable guidance
• Ownership mentality — you see gaps, take initiative, and follow things through
• Strong partnerships — you collaborate closely with Sales, Security, Product, and Ops
• Calm judgment under pressure — you can move quickly without sacrificing quality

What you’ll do

Commercial (Sales-Side) Transactions

• Lead drafting and negotiation of SaaS agreements, including MSAs, order forms, SOWs, renewals, and amendments for EMEA customers
• Own and evolve key deal components such as DPAs, security terms, SLAs, liability frameworks, and contract playbooks
• Partner closely with Sales and Deal Desk to improve contract cycle times, reduce friction, and unblock deals
• Support occasional vendor or procurement reviews when needed, balanced against sales-side priorities

Privacy Counseling (EMEA-Focused)

• Provide practical, business-oriented guidance on GDPR, UK GDPR, and related privacy topics as Customer.io expands across EMEA
• Draft, review, and negotiate DPAs, SCCs, and privacy-related terms in customer contracts
• Partner with Security and Product on privacy-by-design reviews, DPIA-style assessments, and process improvements
• Support privacy-related customer inquiries, audits, questionnaires, and incident response when required

Scale, Enablement & Legal Operations

• Build and maintain templates, clause libraries, fallback positions, and internal guidance so teams can move faster with consistency
• Advise on cross-functional initiatives impacting EMEA operations, including GTM programs, new product features, and partner models
• Improve legal workflows, intake, and knowledge management within your scope
• Contribute to a Legal culture that is responsive, pragmatic, and trusted by the business

What we're looking for

• 5+ years post-JD experience, including meaningful SaaS commercial contracting experience (sales-side required)
• Strong experience with European privacy frameworks, including GDPR / UK GDPR and how privacy issues show up in product and contracts
• Experience supporting EMEA-facing teams, with comfort working across time zones and cultures
• Excellent drafting and negotiation skills, with the ability to explain risk in plain language
• Highly organized and responsive, able to manage multiple workstreams without losing clarity
• J.D. from a U.S. law school and active bar admission in at least one U.S. jurisdiction
• Must be based in a European time zone (required)
• Strong preference for Ireland or the UK; other European locations considered case by case
• Strong fluency in English required

Nice to have

• Prior experience supporting EMEA sales teams at a SaaS or cloud company
• Hands-on experience with SCCs, TIAs, and international data transfer frameworks
• Experience working with or inside European companies
• Privacy credential (e.g., CIPP/E) or equivalent depth through practice
• Comfort building playbooks, training, and scalable contracting workflows
• Prior in-house experience at a technology company

Compensation & Benefits

We believe in transparency. Starting salary for this role is $190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 2 - 45-minute video calls with prospective peers and leaders
• Take-home assignment followed by a review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.