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CrystalCR

Technical Support / Customer Success Engineer

Crystal Blockchain B.V. (formerly Crystal Intelligence) is a blockchain analytics firm providing compliance and investigative solutions to financial institutions, crypto businesses, and government agencies to ensure AML/KYT compliance and mitigate risks in the digital asset space.

Crystal

Employee count: 51-200

Romania only

We are seeking a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. This role involves diagnosing issues, assisting with onboarding, and advocating for customers throughout the system.

Requirements

  • Provide timely and effective technical support.
  • Diagnose issues, research solutions, and offer clear guidance.
  • Assist customers with API integration.
  • Support product functionality requests.
  • Analyze system issues and recommend enhancements.
  • Log and track customer requests and reports.
  • Fluency in English, excellent communication skills.
  • Familiarity with API documentation and system integrations.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

Romania +/- 0 hours

About Crystal

Learn more about Crystal and their company culture.

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At Crystal Blockchain, our core mission is to cultivate a safer and more transparent cryptocurrency industry for all participants. We are driven by the values of transparency and integrity, which are woven into the fabric of our blockchain analytics solutions. Our team, a globally distributed collective of world-class blockchain analysts, award-winning mathematicians, and professional software developers, is headquartered in Amsterdam with a significant presence in London. We are dedicated to designing and delivering an all-in-one blockchain analytics platform tailored for regulators, financial services, and law enforcement agencies. This commitment extends to fostering an environment where crypto businesses can operate securely and compliance officers can perform their duties with enhanced efficiency. We actively combat fraud daily, collaborating closely with digital asset service providers, financial institutions, and government agencies to achieve this goal.

Our culture is built on the belief that trust is paramount for the continued growth of the blockchain space. This trust begins with our own team members. We seek out ambitious, passionate, and trustworthy individuals to spearhead the design and delivery of our cutting-edge blockchain analysis platforms. We are staunch advocates for diversity and inclusion, welcoming individuals from all backgrounds, orientations, and identities to contribute to our vision. Crystal's technology empowers users to understand the flow of cryptocurrencies, providing identification for entities behind transactions. This enables a risk-based assessment approach, ensuring that law enforcement agencies and compliance teams can confidently ascertain the provenance of funds. We strive to build bridges between key actors in this dynamic field – including law enforcement, regulators, and financial institutions – to foster a collaborative ecosystem where the industry can thrive. Our anti-money-laundering tools are instrumental in helping crypto businesses meet global compliance standards, further solidifying a secure operational landscape.

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Crystal

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Crystal hiring Technical Support / Customer Success Engineer • Remote (Work from Home) | Himalayas