Technical Support Engineer (Remote, NZD)

We're looking for a Technical Support Engineer to join our Customer Support team, working remotely with CrowdStrike customers globally. The ideal candidate will have experience in product technical support, excellent communication skills, and a customer-focused approach.

Requirements

• Experience in a Product Technical support role supporting Global enterprise customers.
• Outstanding oral and written communication skills.
• Customer focus. Analytical thinking and Logical troubleshooting aptitude.
• Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
• Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc.
• Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments.
• Experience working on one of the following specialization domains: SIEM/SOAR, Identity Management, or Cloud Technologies.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe