Technical Support Engineer - LogScale (Remote, MEX)

As a Technical Support Engineer at CrowdStrike, you will provide technical customer support and work with a team to resolve customer issues. You will also contribute to the development of new troubleshooting techniques and processes.

Requirements

• 3+ years of experience providing technical customer support in a B2B SaaS company
• Container orchestration (such as Kubernetes and Ansible)
• Strong written and verbal communication
• A deep love of learning and a passion for solving problems
• Skilled at educating while problem solving
• Deep empathy for technical and non-technical users
• Competence at ticket tracking & handling
• Ability to solve problems using your knowledge of all/some of: Linux systems, command-line navigation & shell scripting, programming languages, logging & orchestration tools
• A demonstrated ability to work independently
• An eye for detail and a hunger to master and/or improve the systems you work with everyday

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe