Sr. Manager, Services Communications

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a senior communications leader with deep cybersecurity incident response expertise to establish and lead our Incident Response (IR) Communications practice. This role provides front-line strategic messaging, media relations, and reputational guidance during active, high-profile incident response (IR) engagements, helping customers manage reputational risk with the same speed and precision as our technical teams.

This is a rare opportunity to build and lead a dedicated IR Communications capability inside CrowdStrike. The right leader will shape how CrowdStrike supports customers through the most critical moments of a cyber crisis, working at the center of technical response, executive decision-making, and public scrutiny.

This Director will serve as the lead communications advisor on high-stakes engagements, working directly with customer C-suite executives, external advisors, and key internal stakeholders. The role requires sound judgment, credibility with senior leaders, and the ability to operate calmly and decisively in fast-moving situations.

This role sits within the Communications Department and partners directly with CrowdStrike Services leadership, and other cross-functional teams.

What You’ll Do:

• Define and own the global strategy, protocols, and best practices for Incident Response Communications across the Services portfolio.

• Serve as a senior communications advisor to customer executive leadership (e.g., CEOs, CISOs, GCs, CIOs, CCOs) during critical cybersecurity incidents.

• Provide direct advisory support during active incident response engagements, including ransomware attacks, nation-state intrusions, and other high-profile cybersecurity events.

• Lead development of external communications for customers, translating complex forensic findings into clear, executive-level messaging for global media and stakeholders.

• Manage relationships with crisis communications firms and coordinate with external counsel to ensure aligned and effective client support.

• Build and scale the IR Communications program, including development of standardized materials such as media statements, executive playbooks, and stakeholder engagement frameworks.

What You’ll Need:

• 12+ years of progressive experience in crisis communications, including direct, hands-on involvement in live cybersecurity incident response engagements.

• Experience at a leading global communications firm or in a high-stakes corporate environment with significant executive advisory responsibility.

• Strong technical understanding of cybersecurity, digital forensics processes, and the global technology media landscape.

• Exceptional written and verbal communication skills, with a proven ability to distill complex technical and legal issues into clear, actionable executive counsel under pressure.

• Demonstrated ability to lead high-pressure communications efforts involving global stakeholders and complex legal and regulatory considerations.

• Credibility and presence with senior executives, with experience advising on public disclosure decisions and regulator-facing communications during cybersecurity incidents.

• This role has a global remit. Candidates based in the Eastern Time Zone are preferred to align with operational needs.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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