Sr. Business Systems Analyst II - Salesforce

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Senior Business Systems Analyst – Salesforce to join our fast growing Alliances IT team. In this role, you will work closely with partners and business stakeholders to align technology solutions with business needs. Based on a deep understanding of the business, you will be responsible for managing and improving custom commerce applications built on the Salesforce platform.

With your expertise, you will design and implement features that enable our Alliances, E-commerce, Product Engineering and Finance teams. You will also define the scope of technical projects and oversee execution. Our mission is to implement and optimize systems and applications that make it easier to do business at CrowdStrike.

What You’ll Do:

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Commerce projects and enhancements.

• Primarily responsible for providing excellent partner experience.

• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions.

• Provide solutions for complex business problems within the Lead-to-Cash (L2C) ecosystem.

• Measure success of initiatives based on the metrics defined.

• Act as a scrum master, own the JIRA board and host daily scrum calls with Salesforce engineering team to track status and discuss blockers.

• Own functional tasks and deliverables, including: process definition, requirements gathering, vendor selection, fit/gap analysis, functional design, training, reporting and continuous improvement of business applications.

• Create and maintain project, application and requirement documents.

• Work to drive adoption and alignment across the company’s business processes and systems.

• Ensure the consistency and quality of Commerce automations across SFDC and integrated systems.

• Use and recommend best practices while delivering scalable high quality solutions.

What You’ll Need:

• Bachelor's degree (technical degree preferred).

• 8+ years of experience in the capacity of BSA, Sr. BSA or Product Owner for SaaS business systems for a software company, with at least 4 years of Salesforce experience.

• Strong understanding of partner business processes and best practices.

• Strong understanding of API integrations and middleware tools.

• Solid understanding of Lead-to-Cash (L2C) processes.

• Understanding of revenue recognition and billing systems.

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.

• Strong knowledge and understanding of the Salesforce platform, ecosystem and best-practices.

• Passion for creating a frictionless end user experience.

• Proven ability to work creatively and analytically in a problem-solving scenario.

• Salesforce certifications (Administrator, Advanced Administrator) preferred but not required.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

For detailed information about the U.S. benefits package, please click here.