Product Manager - IT Operations (Remote, IND)

About the Role:

As a Product Owner/Workstream Coach Delivery Team – IT Operations at CrowdStrike, you will lead the product strategy, execution, delivery and optimization of the delivery team. You will collaborate across functions to deliver reliable, secure, and user-centric experiences that support internal departments including Engineering, Product, Finance, HR, and Legal etc.

This role also requires close collaboration with other IT delivery teams to ensure that platform enhancements, service improvements, and user needs are translated into actionable roadmaps and delivered with excellence. You will champion a product-driven approach for internal IT, focusing on lifecycle management, operational performance, and stakeholder satisfaction.

What You’ll Do:

1. Platform & Application Product Ownership

• Own the full lifecycle of the Delivery Team, including vision, planning, roadmap, delivery, and continuous improvement.

• Collaborate with business stakeholders to gather requirements and translate them into actionable product features.

• Prioritize user experience, scalability, reliability, and security in all decisions.

• Monitor metrics/KPIs for the respective Delivery Team.

2. IT Delivery Team Collaboration

• Partner with IT delivery managers and technical leads to ensure effective backlog management and sprint planning.

• Coordinate releases, enhancements, and incident resolution with cross-functional teams.

• Ensure platforms meet performance expectations and service level agreements (SLAs).

• Maintain high-quality documentation and runbook standards in collaboration with delivery teams.

3. Stakeholder Engagement & Enablement

• Act as the primary interface between the IT Product team and business stakeholders.

• Conduct enablement sessions and drive platform adoption across business units.

• Gather feedback continuously and integrate it into roadmap planning and prioritization.

• Champion self-service, automation, and platform usability improvements.

4. Metrics, OKRs & Strategic Alignment

• Define, measure, and report KPIs that reflect platform success and user value.

• Align product outcomes with organizational OKRs and support tracking through tools like WorkBoard.

• Drive Quarterly Planning, Monthly Business Reviews (MBRs), and progress scorecards.

• Build a data-informed product culture within IT Operations.

5. Challenges & Opportunities

• Mindset Shift: Drive adoption of a product-driven culture within IT.

• Operational Efficiency: Streamline intake and delivery processes for faster time-to-value.

• User Experience: Enhance usability and satisfaction across tools and platforms.

• Data Transparency: Improve platform tracking, usage analytics, and decision-making.

What You’ll Need:

• 3 to 5 years of experience in technical product management, with a focus on IT platforms and internal applications.

• Mandatory Education : IIM

• Strong background in platform/application lifecycle management and stakeholder engagement.

• Proven ability to work closely with IT delivery teams in an Agile environment.

• Experience defining and tracking KPIs tied to platform performance, availability, and satisfaction.

• Excellent communication, organization, and cross-functional collaboration skills.

• Familiarity with tools such as Jira, WorkBoard, Confluence, or similar platforms.

Work Shift time : 12 PM to 9 PM IST

Work Location : Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.