Charter Coordinator

The Charter Coordinator manages the end-to-end flight experience for Aircraft Owners and Block Charter Clients. This role requires a sophisticated, client-centered approach and a firm grasp of CFR 14 Parts 91 and 135 regulations. As a primary point of contact for high-net-worth individuals, the successful candidate must demonstrate impeccable attention to detail, thrive in a fast-paced team setting, and provide immediate, high-priority responses to all requests.

Job Responsibilities

• Foster a culture of proactive service, anticipating needs to consistently exceed the expectations of owners and charter clients
• Keep clients informed of operational issues and maintain open lines of communication with Maintenance and flight crews regarding aircraft status
• Ensure all flight operations adhere strictly to the contractual obligations of Aircraft Owners, Block, and Retail Charter clients
• Generate and deliver precise charter quotes for clients, brokers, and external operators
• Proactively address and resolve client disputes or service hurdles
• Analyze fleet utilization to maximize safety, profitability, and client satisfaction
• Collaborate with the Chief Pilot and Logistics Coordinator to manage crew scheduling, briefings, and travel arrangements
• Track weather, airport conditions, and real-time flight progress (Flight Following), coordinating ground services like fueling and towing as needed
• Manage the accurate and timely processing of all owner and charter trip invoices
• Maximize the use of FOS for scheduling, maintenance alerts, and accounting; utilize Flight Explorer and Microsoft Office to maintain data integrity

Record Keeping and Database Maintenance

• Accurately record post-trip flight data in accordance with the Trip Completion Checklist
• Identify aircraft discrepancies and promptly escalate them to the Maintenance team

• Maintain strict adherence to FOS database management standards and protocols

Requirements

Required Qualifications:

• College Degree (Aviation or Business degree preferred)
• Previous aviation or hospitality industry work experience
• Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

Preferred Qualifications:

• FAA Dispatch Certificate or Pilot Certificate
• Experience working with various flight software
• Previous aviation industry specific work experience

Knowledge, Skills, and Abilities:

• General knowledge of geography, aviation, meteorology, customer service, and corporate aircraft types and performance
• Exceptional communication, writing, and teamwork skills
• Solid computer skills, proficient in MS Office software
• Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
• Ability to work as a team member while meeting individual performance goals
• Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.