Sales Manager

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

About the Job

ConsumerAffairs is searching for an experienced Sales Manager to coach and inspire a high-octane team of account executives and business development representatives. We are a team of highly motivated, compassionate and intellectually curious fun-lovers with the goal of providing value and insights to our partners. ConsumerAffairs invested heavily in our backend features and dashboards, and we are looking for sales leadership to bring the new product to market in 2024.

The Sales Manager will report directly to the General Manager of Reputation Management and will work hand in hand with him to develop and grow the software division of the company. The company is entering an exciting phase of growth and we are looking for the right leadership to help raise our team to the next level.

Responsibilities & Expectations

These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required

Sales Leadership

• Coach team members on sales acumen, product positioning and negotiation.
• Deploy process improvements, recommendations, and implementation of systems to drive efficiency and repeatability at every stage in the sales the funnel
• Inspire greatness through servant leadership by attacking challenges head-on and instill the sharing of learnings as the best outcome rather than self promotion.
• Support the sales team in prospect meetings, presentations and negotiations.
• Identify cohorts of existing partners and prospects to focus sales efforts against.
• Partner with the GM, Reputation Management, to develop go-to-market strategies against new and legacy cohorts.

Team Development

• Embody inclusive, servant leadership and coach individuals at all levels to success.
• Hire, mentor, and develop individuals to bring intellectual curiosity, resilience, and resourcefulness to their roles.
• Provide feedback and focus to both your team of account executives and BDRs eventually looking to grow into the account executive position.
• Collaborate with the Human Resources on hiring and development to ensure a diverse team that’s exceeding expectations.

Revenue Ownership

• Understand and own every stage of the sales funnel by analyzing data to find shortcomings to recommend improvements for down funnel impact
• Design and execute monthly and quarterly sales plans.
• Conduct individual and team wide weekly forecast reviews and lead quarterly progress review sessions.
• Own your team's monthly and quarterly quota, designing and deploying strategies to achieve it.
• Manage productivity, opportunities, and quality to ensure teams meet/exceed established goals and provide a delightful customer experience.

Requirements

Minimum Qualifications & Credentials

• Bachelor's degree or equivalent combination of education and relevant experience.

Hard/Technical Skills

• A minimum of 2 years of successful sales management experience in an enterprise SaaS environment.
• A minimum of 5 years enterprise sales or account management experience in a fast-paced, technical environment
• A minimum of 3 years experience in digital marketing and/or SAAS sales into marketing departments
• Demonstrated experience effectively managing a high volume customer pipeline
• Extensive experience negotiating contracts and managing legal review through to execution
• Highly proficient in building/modeling compensation structures, revenue forecasting and other revenue operation processes in excel.
• Extensive experience with Google Workspace, Microsoft Office, Salesforce, and various data analytics platforms
• General knowledge of SEO and search engines

Soft Skills

• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver;
• Acts as a servant leader for subordinates, and keeps their interests in mind while weighing all decisions.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.

Core Values

Raise The Bar

• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

Win As A Team

• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

Care Above All Else

• We care above all else. We have servant hearts for our consumers, customers, and colleagues.

Physical Requirements & Environmental Conditions

• Location: Remote/ Tulsa
• Frequency of travel: At least quarterly travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan