Senior Cloud Engineer II

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Senior Cloud Engineer II is responsible for working with cross-functional teams to design, test, expand, implement, monitor, and document cloud services utilized in the product. This role will drive improvement projects around deployment, security, and performance while supporting basic engineering tasks including scripting, automation, and code reviews

Essential Duties and Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail.
• Researches, analyzes, and documents findings.
• May influence others within the DevOps team through the explanation of facts, policies, and practices.
• Designs, builds, and delivers cloud computing solutions, hosted services, and underlying software infrastructure.
• Designs and architect's solutions for existing client-facing applications as they are moved into cloud environments such as AWS, Azure, or Google Cloud.
• Supports and troubleshoots scalability, high availability, performance, monitoring, backup, and restorations of different environments.
• Assists with deployment, automation, and security of cloud servers hosting our applications.
• Reviews, documents, and implements security policies on cloud infrastructure.
• Ensures required pro-active diagnostics and monitoring of cloud infrastructure are in place.
• Architects' automation solutions for reduction of costs and efficiencies improvement.
• Maintains awareness of PaaS, LaaS, and related technology trends and how trends impact product.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Knowledge of Cloud Infrastructure Environments.
• Knowledge of programming and scripting languages (Python, Cloud Formation)
• Knowledge of System Administration for both Linux and Windows based servers
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Strong analytical and problem-solving skills.
• Strong technical skills including networking, security, and database design
• Knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks
• Strong knowledge of Cloud infrastructure including deployment and monitoring of available, scalable, secure environments

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• Preferred: Experience in Automation architecture development and maintenance.

Working Conditions:

• Onsite/Hybrid/Remote depending on location.
• 0-10% travel may be required.
• On-call rotation for emergencies and system outages.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.