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Computrition, Inc.CI

Software Support Specialist

Perseus Group, an operating group of Constellation Software, is a global acquirer of vertical market software businesses with a 'buy-and-hold' investment strategy.

Computrition, Inc.

Employee count: 1001-5000

Salary: 60k-90k USD

United States only

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Software Support Specialist

Position Summary: Enterprise Software Support / Customer Support

We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer’s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist II directly impacts DIS customer’s ability to successfully utilize applications at all phases of the customer’s lifecycle. The Support Specialist II minimizes DIS risk when recommending or resolving data damage or system bugs.

Key Responsibilities:

  • Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues

  • Research solutions to new problems/issues with company products and services

  • Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution thru pre-release testing

  • Champion and prioritize customer-reported issues internally

  • Track and provide timely resolution status to customer and manager, escalating as needed

  • Commitment to learning new product functionality

  • Attend offered training at the time or through recorded webinars

  • Use call tracking software to record issue, testing, resolution and administrative tasks. Call tracking includes accuracy of time spent, clear noting of issue and resolution. All time in tickets should include a notation in the ticket

  • Use JIRA to record development requests

  • Specialize in at least 6 areas and at least 3 major areas of the software bundle

  • Create useful Knowledge Base articles, measured by usage, customer feedback and helpfulness rating

Qualifications & Competencies

  • Dealership experience preferred

  • Typically requires an AA degree in technical field or equivalent experience and 2 or more years technical support experience in related field.

  • Strong written/verbal communication skills

  • Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies

  • Accounting experience is an asset

  • Strong technical aptitude; analytical and critical thinking skills

  • Customer-focused mindset with a commitment to issue resolution and follow-up

  • Basic understanding of SQL & relational databases

Work Hours

  • Support Coverage: Monday-Friday, 5am to 5pm PST

FLSA Designation (US Only):

Non-Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $28.85 - $43.27 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#DealerGroup

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 60k-90k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Software Support SpecialistApplication Support SpecialistTechnical Support SpecialistIT Support SpecialistProduct Support SpecialistSolutions Support Specialist

Skills

JiraSQLRelational DatabasesKnowledge BaseBug ReportingDealership ExperienceRoot Cause

About Computrition, Inc.

Learn more about Computrition, Inc. and their company culture.

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At Perseus Group, an operating group of Constellation Software Inc., we are at the forefront of acquiring and cultivating vertical market software businesses, driving them towards unparalleled growth and market leadership. Through our groundbreaking 'buy-and-hold' investment philosophy, we are revolutionizing the traditional acquisition model. We don’t just collect businesses; we forge lifelong partnerships, providing the permanent capital and strategic guidance necessary for our companies to flourish indefinitely. Our approach is a testament to our belief in long-term value creation, empowering small, agile teams to innovate and respond to market needs with precision and autonomy. This decentralized model fosters an entrepreneurial spirit, enabling general managers to steer their businesses with the control and agility required to excel in their niche markets. We believe that the true potential of a software business is unlocked when it is nurtured within a supportive and collaborative ecosystem.

Our commitment to innovation extends beyond our unique investment strategy. We are dedicated to building an international network of passionate founders, operational experts, and collaborators who share best practices and drive collective success. With access to the vast resources and knowledge base of Constellation Software, the world's largest collective of software companies, our portfolio companies are uniquely positioned to pioneer new technologies and expand their global footprint. We have a proven track record of over 1,000 acquisitions, each one a story of preserving a founder's legacy while injecting the resources for future growth. From the pulp and paper industry to dealership software and healthcare, we are constantly expanding into new verticals, leveraging our deep industry expertise to support and enhance the mission-critical software solutions that power businesses worldwide. Our 'Software for Life' promise is not just a slogan; it is the bedrock of our commitment to the long-term success of our companies and their customers.

Employee benefits

Learn about the employee benefits and perks provided at Computrition, Inc..

View benefits

Employee stock ownership program

Employee stock ownership program.

Sick Time

Sick time based on state requirements.

401(k) Participation

401(k) participation with company match.

Life Insurance

Eligible for enrollment in basic life insurance.

View Computrition, Inc.'s employee benefits
Claim this profileComputrition, Inc. logoCI

Computrition, Inc.

Company size

1001-5000 employees

Founded in

1995

Chief executive officer

Daniel Zinman, Bonnie Wilhelm

Markets

Vertical Market SoftwareEnterprise SoftwareHealthcare ITDealership Management SoftwareManufacturing SoftwareInvestment ManagementPrivate EquitySoftware Mergers and AcquisitionsBusiness Process AutomationTechnology Consulting

Employees live in

Canada
View company profile

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Computrition, Inc. hiring Software Support Specialist • Remote (Work from Home) | Himalayas