Service Support Specialist

About the role

The Service Support Specialist is responsible for all aspects of contract administration and controlling, customer invoicing and crediting, cross charge management, commercial policies and processes within the defined service levels. You will be collaborating with teams across the business to provide accurate contract administration and controlling for Computacenter’s customers.

What you'll be doing 

• Maintaining contracts including invoicing plans, vendors, technical structure of projects, contract requirements and requests.
• Invoicing, shipping, filing, and management of contract, timesheet, and billing documents.
• Owning the deferral process and accruals and maintaining of the credit notes process.
• Supporting service review and analysis of contract profitability.
• Analyzing, evaluating, and interpreting deviations between plan and actual margin
• partnering with internal departments for service reviews.
• Providing support for our customer’s needs including billing, budget controlling, and proof of performance.

What you have

• 2+ years of customer service experience.
• Experience collaborating with a project management organization.
• The ability to engage and interact effectively with people from many different teams and organizations and maintain these relationships.
• Ability to understand client requirements and engage with cross-functional teams for service contract administration and controlling solutions.
• Experience providing input into commercial reports/presentations and documents.
• Excellent attention to detail, time management, organizational, and follow-up skills.
• The ability to handle a fast-paced work environment with changing priorities.
• Legal authorization to work in the United States.

Bonus points

• Experience with IT and services delivery methodologies.
• SAP experience.
• OpenAir and/or Great Plains experience.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us