Technical Writer (Telecom & Hardware Integration Focus)

Project Overview

We are seeking a seasoned technical writer to operationalize a documentation suite that supports customer adoption of wireless telecommunications equipment. This role involves building detailed, self-serve technical resources that enable customers to understand and seamlessly integrate hardware products into complex network environments. This is a foundational documentation project: the writer will structure, author, and unify a comprehensive portfolio of support materials, ranging from installation manuals to technical specifications and troubleshooting/FAQ content.

Scope and Duration

• Contract Length: 3 months
• Commitment: 20 hours/week

Key Responsibilities

• Audit existing documentation to identify gaps, inconsistencies, and opportunities for consolidation or improvement.
• Collaborate with cross-functional teams, including sales, engineering, product, operations, and customer success, to extract accurate, relevant technical information and to understand the intended audience for collateral.
• Develop core customer-facing documents such as:
  • Installation guides
  • User manuals
  • Technical specifications
  • Troubleshooting documentation
  • Integration overviews (e.g., cabling, network compatibility)
  • Product datasheets and supporting one-pagers
    
    
• Create a scalable, coherent information architecture that supports intuitive navigation and discoverability.
• Collaborate with marketing to standardize technical language, visuals, and formatting across all documentation.
• Translate highly complex concepts related to hardware, software, firmware, and networking into accessible language for a range of audiences.
• Collaborate closely with internal teams to validate documentation and iterate as needed.
  
  

Must-Have Experience

• 5+ years as a technical writer, ideally in telecom, networking, or hardware environments.
• Proven ability to independently produce high-quality, structured documentation for highly technical products.
• Experience writing for both technical implementers and broader customer-facing audiences.

Familiarity With

• Free space optics or wireless transmission technologies
• Networking infrastructure, middle-mile architecture, and telecom protocols
• Leading content creation from scratch, including interviewing subject matter experts and clarifying ambiguous requirements

Preferred (Nice-to-Have)

• Background in engineering or technical deployment roles
• Experience working with early-stage startups or technology spin-outs
• Familiarity with telecom customer onboarding, installation fieldwork, or B2B infrastructure support models

About the Client

Our client is a pioneering company developing next-generation free space optics technology to revolutionize wireless internet infrastructure. Their laser-based data transmission hardware offers a powerful alternative to traditional radio-based internet connectivity. Serving both global telecom giants and regional network operators, their mission is to deliver scalable, high-speed infrastructure faster and more efficiently than ever before.