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CACommon App is a non-profit organization that provides an online platform for students to apply to over 1,000 member colleges and universities worldwide, aiming to promote access, equity, and integrity in the college admission process.
Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.
If you are an experienced operations and knowledge management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Success Internal Operations Manager.
As a member of the Member Operations team, and reporting to the Director of Member Operations this position will play a critical role in driving the internal operational readiness of the entire Member Success team. This includes the Implementation and Member Services teams, by owning the following key areas: providing accurate documentation on Common App policies and processes; member facing resources to support product and service adoption; delivering internal product and service training, and ensuring Salesforce is optimally configured internal workflows and team performance.
This role will contribute as a subject matter expert to the Director’s strategy by governing the creation and maintenance of all internal Member Success documentation; configuring and implementing outreach campaigns and member communications via Salesforce; owning the analysis and reporting to monitor key Member Success metrics; and supporting go-to-market initiatives and other product and service needs through the creation and delivery of internal training. This role will support cross-divisional priorities and require collaboration with communications and marketing, product strategy, and legal.
QUALIFICATIONS
Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:
*floating holidays prorated depending on start date
We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
To apply for this opportunity, send your resume and cover letter with salary expectations.
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Full Time
Salary: 115k-120k USD
United States +/- 0 hoursLearn more about Common App and their company culture.
The Common Application, Inc., widely known as Common App, is a non-profit membership organization that has been dedicated to advancing access, equity, and integrity in the college admission process since its inception in 1975. Initially established by a small consortium of 15 colleges and universities aiming to simplify the application process using photocopier technology, Common App has evolved significantly over nearly five decades. Today, it serves as a crucial online platform connecting applicants with over 1,000 diverse member institutions of higher education. These members include public and private colleges and universities across all 50 U.S. states, the District of Columbia, and numerous countries worldwide, including Canada, China, Japan, and many in Europe.
Each year, more than one million students utilize Common App to apply to college, research financial aid and scholarships, and access college counseling resources. Notably, about a third of these applicants are first-generation college students, underscoring Common App's commitment to supporting underserved populations. The organization's mission is to promote a college admission process that is not only streamlined but also fair and transparent. This involves considering subjective elements from essays and recommendations alongside objective criteria like class rank. In January 2019, Common App enhanced its efforts by uniting with Reach Higher, the college access and success initiative founded by former First Lady Michelle Obama. This collaboration aims to further support all students, particularly those from low-income backgrounds and first-generation students, in achieving their higher education aspirations. Common App is actively working towards a 'moonshot goal' to significantly increase the number of applicants from low- and middle-income communities by 2030, striving to make the college admissions journey more simple, logical, joyful, and equitable. The platform offers distinct applications for first-year and transfer admissions, allowing students to complete one application online and submit it to multiple chosen schools, though some institutions may require school-specific supplemental materials.
Learn about the tools and technologies that Common App uses to build, market, and sell its products.
Employees can create an account to update this tech stack.
CA51-200 employees
1975
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