Virtual - Sales Development Representative

Job Summary

Job Description

Core Responsibilities

Generate warm opportunities through outbound cold calling, email campaigns, social networking and lead follow-up over the telephone using a variety of techniques. Once the customers are properly qualified, pass the opportunity to the field to complete the sale of Ethernet, Internet, Voice and TV services to Mid-Market & Enterprise businesses.
Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
Engage executives in targeted prospect accounts and orchestrate discussions with senior executives around their business needs.
Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
Consult with business contacts at all levels of their organization including IT Directors, CIOs and CEO’s on their business application, solicit referrals for potential new prospects and close web leads.
Partner with field by providing referral of qualified, mid market opportunities to the outside sales organization.
Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
Update and maintain prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.

Conducting thorough research on prospects to identify their specific security needs, pain points, and decision-makers.

Qualifying leads by understanding their business requirements and matching them with our security solutions and services

Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience