United States onlyComcast is seeking a Customer Experience Representative to provide end-to-end support for customers, ensuring a positive experience and upholding the company's service delivery strategy.
Requirements
- Accurately and confidently handle various types of customer inquiries
- Establish and build rapport with customers, promoting effective relationships and upholding customer experience
- Actively put customer needs and wants at the center of all interactions
- Communicate in a warm and friendly manner through verbal and written means
- Troubleshoot and resolve technical problems and other general account inquiries in a single customer interaction
- Follow established troubleshooting procedures and produce work order according to established business rules
- Build a consultative relationship with customers to create understanding and resolve all issues
- Set clear expectations by providing accurate information and transparent communication
- Illustrate competencies of a technology enthusiast and use multiple tools and systems with ease
Benefits
- Base Pay: $16.00
- Commission under the terms of an applicable plan
- Bonus
- Best-in-class Benefits
CA and US only