United States onlyRemote Customer Solutions Representative
Location: Work at Home
Employment Type: Full Time
Supporting: Telecom Sales
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.
Key Responsibilities
- Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing
- Perform basic troubleshooting for telecom and mobile device issues
- Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding
- Effectively de-escalate challenging situations while maintaining a calm and positive demeanor
- Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs
- Work collaboratively within a supportive and engaging call center team environment
What you Bring
- Strong communication and active listening skills
- Ability to remain calm, empathetic, and solution‑oriented in customer interactions
- A passion for helping people and creating a positive customer experience
- Comfort working in a fast‑paced, team-centered call center environment
