Senior IT Associate (L3)

• The salary for this position is RM11,757.
• Learn more about our level structure at CoinGecko's Career Progression.

• Manage IT Infrastructure: You will drive key components of IT infrastructure for CoinGecko, including networks, hardware, and software. You will also work on improving existing IT projects and implementing new IT solutions at CoinGecko.
• Security:Ensure the security and risk mitigation of company infrastructure, which covers all systems, networks, and data. This includes implementing cybersecurity measures, conducting security audits, and managing incident response protocols.
• Develop Operational Policies:You will drive key components of the establishment and implementation of operational policies and appropriate standards/criteria for hardware, software, email and web firewall, access verification, and encryption requirements.
• Implement IT Solutions: You will drive the implementation of solutions to improve the IT infrastructure of CoinGecko, such as software and hardware upgrades. You have direct experience with implementing IDP and MDM. You can pitch a solution that leverages past data, weigh in on tradeoffs, etc.
• Troubleshooting:You will be expected to troubleshoot and resolve any hardware, software, or network issues that arise.
• Budgeting: You will be responsible for assisting with the IT budget and ensuring all IT solutions are cost-effective and aligned with the budget.
• Vendor Management: Proficient in the end-to-end process of vendor acquisition which includes sourcing for vendors, evaluating vendor proposals, and preparing cost-benefit analysis before giving a final recommendation.
• Documentation:Create guidelines, standards, and templates from scratch, and not just build upon existing documentation.
• Strategy Outcomes: You are responsible for setting up OKRs for your department to align with the company goals, and its achievement. Strategies should tie in business goals along with optimal performance, scalability, and functionality of the company IT infrastructure. This includes considering scalability, performance, and functionality of the IT infrastructure to support the organization's growth.
• Plugged-in:Research and propose new IT projects that provide impactful people outcomes. Have sufficient extracurricular knowledge to lead proof-of-concepts. Stay up-to-date with emerging IT trends and technologies and contribute to improving the team's skills.
• Team Player:Work collaboratively with IT team members to complete projects in a timely and effective manner. Able to answer IT-related questions from employees related to the work assigned, as well as those not directly assigned.
• Coaching:Able to mentor interns and junior IT staff. Mentorship includes imparting knowledge and/or technical skills for day-to-day work and providing material feedback.
• Hiring: You are to be directly involved in the hiring process of your department for interns and juniors, and contribute to IT hiring best practices.
• You are required to support any ad hoc tasks as required by the company.

• Proven track record:At least 6+ years experience in an IT profession designing operational flows, policy development, and cybersecurity in a fast-paced environment. Proven track record of implementing successful IT strategies.
• Education: Bachelor degree in Computer Science, Information Technology, or related field with strong knowledge of current IT technologies and trends.
• Knowledge: Demonstrated the ability to quickly learn new knowledge, blockchain/cryptocurrency industry and domain knowledge.
• People Skills: Proven ability to engage with both individual contributors and leaders of all levels cross-functionally in constructive and collaborative relationships. You love talking to users (our team) and external stakeholders in order to gather information for process improvement.
• Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.
• Analytical data-driven:You should be curious about data and able to tell stories using data.
• Operational excellence: You are able to frequently spot and prevent errors and have an exceptionally high bar for accuracy and quality. You also hold your team to similar standards in their work.
• Strong opinions, loosely held: You are humble in embracing better ideas from others, eager to make things better, open to challenges and possibilities.
• Project management: You can set goals, plan and manage multiple projects, including the risks, costs, time, and team members involved. You take ownership of the projects by ensuring all deliverables and targets are met within the agreed timeline.
• Leadership: Self-motivated and able to work independently with minimal to no supervision. Has a strong sense of self-leadership, curious creative on finding ways to improve existing projects workflows.
• Problem Solving: You demonstrate the ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Integrity: You demonstrate sound judgment and ability to handle highly sensitive and private data.
• Growth mindset: You love delving into new technologies and new ways of doing things.
• Web3 interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Some of the perks while at CoinGecko:

• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.
• Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done.
• Comprehensive Insurance Coverage: We provide life, medical, and critical illness insurance.
• Virtual Share Options: You'll be entitled to virtual options, with terms and conditions.
• Bonus: You’ll be entitled to a bonus, with terms and conditions.
• Parking Allowance: You will be given a monthly fixed allowance of RM 150 or SGD 100 to ease the cost of traveling.
• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals.
• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development.
• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost.
• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!