Solutions Architect - US

About Cognigy

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Solutions Architect (post-sales)

Location: Remote in United States (you must be based in the USA with the right to work)

Your new role

Looking for a new challenge on the cutting-edge of technology? Interested in chatbots, voice devices and automation? Come join us!

We are looking for a motivated, customer-centric technologist to join our Enablement Services team. You will be working with our customers and partners to design, build and implement innovative Conversational AI solutions.

As the go-to person for deep technical questions about our solutions, you will be involved with projects from start to finish, from requirements gathering to actual development and deployment.

If you have a talent for translating customer/business requirements into concrete technical solutions and want to grow your career in this ever-changing, growing industry, come join us!

Your responsibilities will include:

• Post-sales consulting and implementation (from pilot/PoC to implementation)
• Understand business requirements and translate them into actionable technical requirements
• Ensure customer solutions are scalable with an eye toward future business growth and expansion
• Focus on delivering high-quality service engagements tailored to provide the best return on investment in terms of time and value
• Become a subject matter expert across multiple functional channels involved in deployments; including voice, webchat, social channels, and others
• Collaborate with cross-functional teams to assess new business opportunities and support with deep technical expertise
• Assist customers to build a center of excellence by providing technical consulting (design, code review), providing best practices/art of the possible
• Provide Technical documentation and Solutioning support
• Develop and present use cases for product demonstrations
• Deliver partner enablement activities, including training, workshops, product demonstrations, and on-site visits
• Attend Marketing and Partner events to answer technical questions, present use case demonstrations and exhibit the capabilities of Cognigy's software offerings.

Requirements

About you

• 3+ years’ experience as a Solutions Architect, or similar role within the conversational AI or software delivery (SaaS) industries within post-sales, consulting, or implementation
• Strong development / programming skills (Python, Javascript, Node.js), APIs and SDKs, web services/cloud-based platforms, Cognigy or any other CAI platforms.
• Ability to find solutions to the most complex technical requirements and enjoy implementing them.
• Posses amazing interpersonal and communication skills, and delight in collaborating with customers, partners and corss-funtional teams.
• Thrives in client-facing roles, adept at presenting solutions, interacting seamlessly with clients daily, and effectively communicating intricate details to high-level stakeholders.
• A general comprehension of Natural Language Understanding (NLU) and experience with LLM prompt engineering
• Customer-centric, solution-oriented, and prioritizes value-driven tasks that add significantly to the business and stakeholders.
• Self-motivated, proactive, and capable of structuring your work to deliver on all project aspects within the designated timeline.
• You enjoy staying up to date with the latest technology trends and innovations within the conversational AI space and are continuously learning and adapting to new technologies and trends.

Sounds like you? Come and join us!

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Great benefits, including health/dental/vision and 401k
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more