United States onlyWe are seeking a highly skilled Technical Support Engineer with expertise in SQL and experience in the heavy construction industry to deliver exceptional email and phone support, ensuring a smooth and efficient experience for professionals using our platform.
Requirements
- AI-Native: Daily user of modern AI tools for real work. Uses AI to write, analyze, research, automate, and solve problems.
- Industry Experience: Experience supporting or working with telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, or Oracle JDE in a heavy construction environment.
- Technical Skills: Strong troubleshooting abilities with SQL knowledge and proficiency in spreadsheets.
- Customer Service Excellence: Background in providing high-quality technical support with a problem-solving mindset.
- Communication Skills: Ability to clearly explain technical concepts to non-technical users while maintaining professionalism and empathy.
- Team Player: Comfortable working cross-functionally to resolve customer issues and enhance the overall support experience.
Benefits
- Competitive Salary
- Comprehensive Benefits: Full healthcare coverage and 100% match on 401k contributions up to 8%
- Work Flexibility: 100% remote role
- Dynamic Role: Lead in an innovative tech company
- Collaborative Culture: Progressive and team-oriented work environment
- Professional Growth: Opportunities for development and advancement
CA and US only