Solution Engineer

Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera Solutions Engineers are the technical leaders in the sales account team. We’re a close-knit community and truly enthusiastic about our work, which gives us the opportunity to grow our personal reputation both internally and externally in the data community. We are responsible for securing the technical win in each sales opportunity and for building an ongoing relationship with our customers to ensure their business success with Cloudera technologies.

The impact you will have:

• Own the technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)

• Supporting the technical needs of customers including discovering new use cases for Cloudera’s technology

• Designing solutions for your customers’ needs using Cloudera technologies, based on reference architectures and common patterns

• Demonstrating Cloudera products in a way that inspires your customers to say “yes” to Cloudera

• Partnering with your Account Managers to show your customers the true value of a Cloudera solution and drive successful sales

• Presenting product roadmap and vision to inspire your customers to think bigger

• Interfacing with other Cloudera teams to ensure your customers hear one Cloudera voice

• Advocating for your customers’ needs to Product Management and Engineering

• Participating in external publicity and evangelism (conferences, meetups, webinars, blogs)

Achievements are aligned to a team goal with annual sales targets, as well as to your participation in knowledge exchange with peers and the wider community.

What we’d love for you to bring to the table:

• A passion for using technology to make a difference to people and organisations. We'll supply some amazing tools to help you with this and you'll provide the connection to use cases, which make it real for your customers

• A minimum of 3 years experience in a customer-facing role, ideally in a pre-sales context

• Bachelor's degree in related field of study or equivalent work experience

• Valid Security Clearance (Level 2 at the minimum)

• The ability to create and give technical presentations and demonstrations

• Experience with some of the following technologies:

  • Big Data, Data Warehousing or Relational Databases

  • One or more of the three major cloud service providers (AWS, Azure or GCP). Formal certification is not required, but would be a great thing to have

  • Data Engineering, Machine Learning and/or AI

  • Operations, Security and Data Governance within the enterprise

  • Unix or Linux

• Experience gathering and understanding customer business requirements

• Excellent written and verbal communication

• Problem solving skills

• A willingness to learn, a curiosity to discover and a drive to make your customers successful

What you can expect from us:

• Comprehensive onboarding training in the Cloudera technology ecosystem and sales processes

• Connection to a teammate as a mentor to guide you through the first steps

• Free access to Udemy for Business including Cloudera-curated learning plans and general training on (almost!) any topic

• Continuous connection to an internal community of friendly, knowledgeable peers

• Weekly updates from Cloudera experts in an informal setting on our global calls

• Regular 1:1s with your manager for coaching and career development. We are here to give you the support you need to do your job well

• Team activities and a friendly environment both remotely and in the office

• Paths to a variety of career options within Cloudera

• Excellent benefits package, including healthcare, pension, parental leave and subsidised gym membership

• Competitive salary with a 75% - Base / 25% - Bonus split

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA