We're on the search for a superstar Website Onboarding Specialist to join our Website Services Team. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.
Requirements
- Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Manage all records and upkeep all task management systems related to websites service delivery
- Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
- Collaborate with a team of website designers to deliver websites on time
- Assist with website service scoping or questions from potential customers
- Investigate on website errors or support, research, and suggest on website service improvement
- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
- Use graphic design tools to create visual elements that are in line with our customers’ branding
- Resourceful and can research and develop content to build websites quickly
- Passionate about meeting customers from all over the world and happy to provide them genuine customer service
- Problem solver, resolves and handles customer complaint
- Up to date with website trends and website development techniques that are most most effective in engaging consumers
- Able to handle multiple deadline-driven pressure
- Involved in developing website service improvement processes and projects
Benefits
- PTO in accordance with local labor requirements
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
