United States onlySince our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.
The kind of people we look for:
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Position Summary:
We are seeking an experienced Senior DevOps Engineer with a strong background in release management, AWS architecture, database management (RDS, NoSQL), AI technologies, and quality practices. The ideal candidate will be responsible for designing, implementing, and maintaining our cloud infrastructure, CI/CD pipelines, and release processes to support our fast-paced development environment. This role requires a deep understanding of DevOps principles, along with hands-on experience in AWS services, database management, and AI technologies.
This is a Remote/Work from Home position reporting to Sr. IT Manager.
What you will do:
- Design, implement, and maintain cloud infrastructure on AWS, including architecture design, networking, security, and cost optimization.
- Develop and maintain CI/CD pipelines to automate software delivery and deployment processes, including release management and rollback strategies.
- Implement infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible.
- Manage relational databases (RDS) and NoSQL databases (e.g., MongoDB, Cassandra) for storing and retrieving data efficiently.
- Implement AI technologies and machine learning models to enhance system performance and automation.
- Monitor system performance and reliability, and implement necessary improvements using tools like CloudWatch, Prometheus, Grafana, etc.
- Collaborate with development, QA, and operations teams to ensure smooth deployment and operation of systems.
- Implement security best practices throughout the development and deployment process, including vulnerability scanning, code analysis, and compliance checks.
- Develop and maintain documentation for infrastructure, processes, and procedures for knowledge sharing and onboarding of new team members.
- Drive continuous improvement initiatives and quality practices across the DevOps team.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 8+ years of experience in a DevOps or related role, with a focus on release management, AWS architecture, and database management.
- Strong experience with cloud platforms such as AWS, including services like EC2, S3, RDS, Lambda, etc.
- Proficiency in scripting and automation using languages like Python, Bash, or PowerShell.
- Experience with CI/CD pipelines and tools like Jenkins, GitLab CI/CD, or CircleCI.
- Solid understanding of database management, including relational databases (RDS) and NoSQL databases.
- Experience with AI technologies and machine learning models is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect) are a plus.
- Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight
- travel.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing and walking (95-100%)
- Keyboarding (70-90%)
- Viewing computer monitor, tablet and cell phone screen requiring close vision (70-90%)
Work Environment:
100% Remote: Work environment is at home.
Compensation:
$145,000 - $160,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
