Technical Product Owner - Customer API

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About you

The Product Owner of Technical Customer Onboarding will be responsible for overseeing the technical pre-sales and onboarding and integration process for our SaaS platform API and Webhooks products. They will work closely with the Sales, Customer API Integration team and Product engineering teams to ensure a seamless integration experience for our customers.

And you’ll be joining the #14 fastest-growing tech company in the UK, according to Deloitte Fast 50.

Technical Product Owners require a combination of technical and product management experience and skills. If your experience differs from the tools and approaches we use at ClearBank but you can pick new methods up quickly, please still apply.

As the technical product owner you will be responsible for:

• Own and drive the end-to-end technical customer onboarding journey, from initial sign-up to successful integration with the API and webhooks hosted on the ClearBank SaaS platform to new Product launches.
• Collaborate with cross-functional teams, including Engineering, Design, and Sales, to define and prioritise product requirements and enhancements.
• Conduct market research and gather customer feedback to identify pain points, opportunities, and trends related to the onboarding process.
• Develop and maintain a product roadmap that aligns with business goals and customer needs, while considering technical feasibility and resource constraints.
• Define clear product requirements, user stories, and acceptance criteria to guide the development process.
• Work closely with Engineering teams to ensure timely and successful delivery of product features and improvements.
• Continuously monitor and analyse key performance metrics to assess the effectiveness of the onboarding journey and identify areas for optimisation.
• Collaborate with stakeholders to communicate product updates, gather feedback, and address any concerns or issues.
• Stay up to date with industry best practices and emerging trends in customer onboarding, API integration, and SaaS platforms.
• Develop and maintain a sandbox and simulation environment.
• Establish clear governance for new API launches, ensuring adherence to product standards.

Requirements

• Customer focused role managing feedback and NPS scores.
• Proven experience in API product management.
• Strong technical background with a deep understanding of API design and lifecycle.
• Excellent leadership and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience in creating and managing sandbox/simulation environments for customer testing.
• Familiarity with governance and standardization of APIs.
• Understanding of API Security design patterns.
• Understanding of Developer Experience
• SaaS developer platform portals (Status updates, metrics, communications...)

Bonus if you also demonstrated:

• Strategic thinking with the ability to align product authors to product goals.
• Experience in reducing technical onboarding time and improving competitive stance.
• Knowledge of industry standards such as ISO20022 compliance.

Benefits

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
• Spacious and well-equipped new offices in London and Bristol
• 27 days annual leave per year, plus flexible bank holidays
• The option to work outside of the UK for up to 30 days per year
• Regular company-wide socials
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
• Private healthcare through Healix and discounted Bupa dental cover, with employee healthy living perks and discounts through YuLife
• Enhanced family-friendly leave
• Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future! 🚀

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share this with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.