Client Service Coordinator

Client Service Coordinator – RJR Helpdesk

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

We currently have 9 Client Service Coordinator positions open for this team.

Learn more at www.circana.com.

What will you be doing?

• Retailer Help Desk Solution Coordinator for a top tier tobacco company
• Strong tobacco category knowledge a plus
• Managing Retailer relationships to ensure data program compliance and weekly production process management.
• Key point of retailer contact for service-related requests or issues.
• Effectively synthesizes data validations results and data quality metrics to drive best in class client experience.
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Able to engage in a service-focused manner with Retailers when helping solve/manage content deliverables.
• Strong project management and process skills.
• Able to effectively work with virtual and diverse teams (i.e. GOC).

Requirements

• 2-3+ years of experience
• Consumer Packaged Goods (CPG) company experience a plus
• Demonstrated expertise in translating data and analysis into relevant implications
• Ability to handle multiple requests/actions needed (multi-tasking skills)
• Experience with data
• Strong Communication skills, both written and verbal
• Demonstrated problems solving skills
• Strong project management and process skills
• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• Bachelor degree preferred

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The salary range for this role is $61,000.00 $75,000.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

You can apply for this role through our career website.