Patient Care Coordinator

The Role

The Patient Care Coordinator is the first human voice a patient hears from Circadia. When a home health partner refers a patient into our remote monitoring program, you reach out, explain who we are and how we can help, secure their verbal consent, and schedule them with one of our field Nurse Practitioners. You’ll manage a daily queue of new referrals, follow up with patients who need a second or third call, coordinate appointment confirmations and reschedules, and keep our scheduling system clean and current. The quality of every downstream visit, every device install, and every monthly follow-up depends on the conversation you have on day one.

What You'll Do

Make outbound calls to newly-referred patients within our SLA window (typically within 24 hours of referral), explain Circadia’s program clearly and warmly, and answer questions in plain language.
Verify patient identity on each call per HIPAA-compliant protocols before discussing any program details.
Capture verbal consent using approved scripts, ensuring each affirmation is logged accurately and the recording is properly tagged in our system.
Schedule the initial in-home visit by capturing patient preferences (days, times, address details, access notes, language needs) and routing the case to our NP scheduling queue.
Schedule visits for NPs at Short Term Nursing Facilities - monitor our current needs for visits at various SNFs and schedule NPs (per diem and full time) to address volumes.
Run the retry cadence for patients who don’t answer the first call — work the queue, log every attempt, and disposition cases per policy.
Manage appointment confirmations and reminders — outbound calls and SMS for patients who don’t self-confirm, handling reschedule requests in real time.
Handle cancellations and no-shows by reaching out to reschedule, capturing reasons, and coordinating with the scheduling team to backfill open NP slots.
Maintain accurate records in our orchestration platform — every call, every disposition, every patient note, every consent artifact.
Surface patterns and friction from the calls you take to help us refine scripts, cadences, and the overall patient experience. Your feedback shapes the playbook.
Coordinate with the field NP team and home health partners when a patient situation needs handoff, escalation, or a partner notification.

Must-Have Qualifications

5+ years of experience in patient-facing healthcare operations — patient services, care coordination, medical office, call center, or a similar role with high-volume patient outreach.
Bilingual English/Spanish — fluent in both written and spoken communication. Roughly 30% of our patient population is Spanish-preferred, and you'll be conducting consent conversations and scheduling calls in both languages.
California residency. This is a remote role, but you must be located in California and able to work standard Pacific Time business hours.
Strong working knowledge of HIPAA and patient privacy practices, with hands-on experience handling PHI day to day.
Comfort with high outbound call volume (typically 40–60 dispositions per day) while maintaining warmth and professionalism on every call.
Experience working with elderly patients and/or patients managing chronic conditions ability to slow down, simplify, and confirm understanding.
Proficiency with modern healthcare or contact-center software — experience with EHR systems, contact-center platforms (Five9, Amazon Connect, Genesys, or similar), or patient scheduling tools.
Excellent written and verbal communication — clear, accurate, and empathetic.
Reliable home internet, a quiet workspace suitable for confidential patient conversations, and ability to work a standard 40-hour week with predictable schedule.

Nice-to-Haves

Prior experience with home health, hospice, remote patient monitoring, or chronic care management programs.
Familiarity with TCPA compliance for outbound calls and SMS.
Experience capturing or handling verbal consent in a healthcare setting.
Comfort working in an early-stage company where processes are still being refined and your input directly shapes them.