Analytics Reporting and Process Improvement Manager

Job Details

Description

Join us at Christian Brothers Services, where our mission is to support and serve the Catholic Church and its ministries across the nation. Our Enterprise Operations division has a full-time opening for an Analytics, Reporting, and Process Improvement Manager. This position leads data-driven initiatives to enhance organizational performance and operational efficiency. This role is responsible for developing analytical frameworks, producing actionable insights through reporting, and driving continuous process improvement across supported lines of business. The manager oversees end-to-end process documentation, testing activities, and quality assurance to ensure compliance and performance standards are met. Additionally, this role includes vendor management responsibilities, ensuring external partners deliver value and align with organizational goals. Working cross-functionally, the manager ensures all initiatives are strategically aligned and executed with accuracy, accountability, and a focus on sustainable growth. Join us at Christian Brothers Services, where your contributions will be valued and your career will flourish in a mission-driven organization.

Salary range: $134,000 to $170,000

Duties:

• Manage team to support project requests to support divisional system and data needs. Assist in requirements gathering by interviewing SME’s (subject matter experts). Help team write project specifications. Work directly with other departments (IT/MKT/FIN….) to establish project timelines. Work with senior management to establish project priorities. Manage projects to achieve completion of highest priority requests and mandate projects. Track status of projects and update project stakeholders on a regular basis.

• Manage staff to ensure integrity and continued maintenance of internal and external systems, vendor relationships and databases (Admin, PRS, Provider web, LOCGOLD, CRM,..) Maintain accuracy, ease of use, and seamless interface with internal staff, customers and vendors.

• Manage a team to design, maintain and verify all HBS ID Cards. Coordinate with Enrollment & Underwriting departments to insure ID Cards are accurate and sent on time. Ensure team is proficient in using tools on RedCard's system to administer our ID Card design and printing.

• Manage a team to create and maintain process flow documentation for all processes within the division to insure efficiency and effectiveness.. Processes must be reviewed on a yearly basis. New processes and changes must be updated within four weeks of the implemented process. Articulate recommended changes to senior management to improve process flows, create savings, and provide better service to our customers/members. Track performance of any implemented process improvements.

• Manages a team of data analysts that use business data and statistical methods to provide insight into business performance and suggest area for and methods of improving operations. Implements analytical approaches and methodologies and assists in the interpretation of results. Presents reports to management for use in decision making and strategic planning.

• Manages a team responsible for the analysis of new business system development and existing system improvement. Allocates team resources and monitors deliverables to ensure client needs are met successfully and in a timely fashion. Coordinates with other teams to identify and implement new systems to support business function at effective cost. Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Oversees testing of processes and products.

• Maintain technical knowledge and understanding of the trends in healthcare software and data best practices by identifying and participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

• Manages a team that is responsible for vendor governance. Responsibility includes contract review, performance tracking, monitoring, and reporting. SLA and PG compliance.

• Manages and develops staff, including prioritization. Plan for skill development by providing regular educational opportunities.
  

Christian Brothers Services is a not-for-profit comprised of cooperative programs providing administrative and managerial services to Catholic organizations. We offer competitive salary and a competitive benefits package!

Benefits:

• 403(b)
• 403(b) matching
• Pension
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Qualifications

Qualifications:

• Bachelor's degree in mathematics, business, computer science, or engineering required
• At least 10 years of experience in healthcare or insurance required

Skills:

• Written and Verbal Communication Skills
• Ability to Multitask
• Organizational Skills
• Project Management
• Systems Application
• Lean Six Sigma