United States onlyWe are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations.
Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the future of healthcare innovation by becoming the source of truth of provider data, and making that data easily accessible and actionable for the entire healthcare ecosystem.
We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data.
At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. Founded on the principles of trust, transparency and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining Healthcare data infrastructure.
About the role:
As the Head of Customer Success, you will be responsible for building out all of Certify’s customer success workflows and processes, and will be responsible for building out the Customer Success organization as we scale. This includes setting the vision for the team and identifying the key roles to be hired. This role will be crucial to both supporting our ongoing operations and to managing our client relationships. This is a fully remote position and will initially report to the VP of Business Development.
What You'll Do
- Work directly with the Business Development and the Service Operations teams to develop handoff workflows and transition processes to provide a seamless experience for our customers
- Build and Scale the Customer Success team based on appropriate business metrics
- Collect regular feedback from customers and recommend improvements or our products, operations, and other processes as needed Handle day-to-day communications with customers
- Manage the monthly customer invoicing process
- Create a process to measure the health of each account and the entirety of our client portfolio
- Manage upsell and revenue growth opportunities within the current client base
What You'll Need
- 7+ years of experience leading operations or customer success teams
- The ability to both think strategically and execute on key projects and tasks
- Experience developing complex workflows and defining organizational processes
- The ability to work with stakeholders across different departments and levels
- Superior client communication skills and the ability to build strong relationships
Benefits of Working at Certify
- 100% of health, dental, and vision insurance premiums covered for employees
- Unlimited PTO policy with a mandatory minimum of two weeks off
- No meeting Thursdays so you can stay heads down to get work done
Reasonable accommodation:Certify applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Certify applicant who requires reasonable accommodations during the application process should contact the recruiting team ([email protected]) to make the need for an accommodation known.
Pay transparency policy:Certify ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay.
India only
CA and US only
