Billing Analyst

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

An opportunity to play your part – As the successfully appointed Billing Analyst, your role will include investigating, analysing, and negotiating to address and document consumer and commercial billing concerns and complaints within British Gas & Centrica. Your responsibilities encompass identifying effective remedies for billing challenges, proposing appropriate resolution options to customers, negotiating and authorizing billing settlements within predefined boundaries, and adjusting customer accounts as required.

Location: UK (talk to us about flexible working)

The day to day –

• Execute the monthly billing process to generate invoices for all suppliers for MAP rentals, ensuring timely payment.
• Address system exceptions to identify and resolve billing queries, collaborating with relevant departments such as industry flows and data flows.
• Monitor unbilled accounts and uncollected payments, devising and implementing a standardized collection process for recovery.
• Track billing performance, report on achievements, and identify and resolve any issues that arise.
• Assist the DTS team with setting up new suppliers in the Corporate SAP system if required.
• Conduct thorough testing, including UAT, for system upgrades, bug fixes, or new software releases.
• Lead efforts for continuous process improvement to enhance efficiency and maintain high service quality standards.

About You –

• Sharp Analytical Skills and Meticulous Attention to Detail
• Business Savvy: Fully embraces the core vision of the new MAP, emphasizing the importance of profitability and reinforcing Centrica's commitment to it.
• Effective Communicator: Cultivates robust and enduring relationships across teams, fostering seamless collaboration to address issues promptly.
• Prioritization Pro: Effortlessly juggles multiple competing priorities with ease.
• Skilfully balances constructive criticism with encouragement, ensuring optimal outcomes for the MAP.
• Thrives in an Independent Environment
• Transparent, forthright, and adept at fostering mutual trust among colleagues.

What’s in it for you –

• Competitive salary plus bonus potential.
• Employee Energy Allowance at 15% of the government price cap.
• Pension scheme.
• Company Funded Healthcare Plan.
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.