Product Manager – Mecklenburg County

Job Highlights

• Location: Remote, must be based in the United States
• Salary Range: $115,000-$165,000, plus benefits
• Position Type: Grant funded, limited-term opportunity
• Position End Date: June 30, 2025

Overview

• The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. Working at Mecklenburg County Public Health within the Public Health Informatics Program for the Population Health Division the Product Manager will help increase the public health agency’s capacity to build the modern systems, tools, and technology they need to address public health needs effectively. This includes understanding community engagement within the public health context and developing a CRM (Customer Relationship Management) platform to facilitate communication, data management, and efficient coordination among health professionals and community workers. The CRM platform will provide a comprehensive view of interactions, needs, and preferences, enabling data-driven decision-making and targeted interventions. This role is best for someone who is mission driven and is comfortable bringing a product mindset to organizations who may be unfamiliar with this approach. The Product Manager will be hired by the CDC Foundation and assigned to the Public Health Informatics Program for the Population Health Division at Mecklenburg County Public Health. This position is eligible for a fully remote work arrangement for U.S. based candidates.

Responsibilities

• Collaborate with public health agency programs and technical teams to develop and deliver high-quality, user-friendly technologies that improve access to data for decision making.
• Work to understand public health agency needs and processes. Collaborate with the public health agency technical team to create a shared vision for how to best prioritize and address the most critical challenges.
• Oversee the delivery of technical solutions from concept to release, while ensuring smooth operations and continuous product improvement.
• Test products and new features to confirm usability and identify bugs.
• Contribute to product strategy and success metrics, which may include Key Performance Indicator (KPI) models and analytics.
• Collaborate in the creation of product development and management documents, including roadmaps, project briefs and user stories.
• Be strategic and tactical to help define the product strategy.
• Build solid relationships with partners to understand users' needs, program goals, and the program's policies and operational constraints so that you can develop products that are valuable, usable and feasible.
• Provide product management advice and guidance to the public health agency and the CDC Foundation to share expertise and build capacity.

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years of experience in digital product management.
• Experience developing a product vision and strategy and have led multi-disciplinary teams to achieve that vision from concept to launch.
• Experience collaborating with a multi-disciplinary team to translate the product vision and lead the team through smooth and continuous delivery.
• Demonstrated experience in implementing and managing CRM systems, understanding their architecture, and optimizing workflows for efficient data management in platforms such as Monday.com.
• Experience working on a mature product balancing the need to address technical debt with new product enhancements through continuous iterations.
• Knowledge and experience with project management methodologies, principles and processes.
• Experience and an understanding of product objectives, goal and metrics to oversee the development and implementation of large-scale projects.
• Experienced in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out.
• Experience using data to make decisions, gathering data insights by design to improve product outcomes.
• Demonstrated experience developing and maintaining working relationships with internal and external partners and can effectively promote collaboration among differing viewpoints.
• Experience providing guidance in the areas of digital systems/products, data sources and the collection and context of data.
• Strong understanding of technical concepts and legacy systems.
• Capability to embed privacy and security into product delivery processes and design.
• Knowledge of user experience design and user research principles and concepts.
• Experience in training users, providing ongoing support, and facilitating adoption of the CRM platform across diverse teams and community partners.
• Ability to communicate and articulate problems and resolutions to designers.
• Ability to translate user or data insights into actionable design comments and critiques.
• Outstanding interpersonal and teamwork skills; and the ability to develop productive working relationships with colleagues and partners.
• Experience working in a virtual environment with remote partners and teams.
• Proficiency in Microsoft Office.

Special Notes

• This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by the CDC Foundation in order to best support the public health programming.