Integrations & Automation Engineer (AI-Focused)

Carrot Fertility is hiring an Integrations Automation Engineer to design, build, and scale automation and integration solutions across our business, placing a strong emphasis on AI to drive measurable operational efficiency. You’ll partner with teams across the company to streamline workflows, connect systems, and build AI-powered capabilities that help Carrot move faster and smarter. Experience with Workato is a big plus.

What You’ll Do

• Architect and implement scalable workflow automations, system integrations, and data pipelines that reduce manual work and improve reliability across business functions.
• Build AI-powered automation solutions (e.g., intelligent triage, summarization, data extraction, content generation, decision support) using enterprise-safe LLMs and AI services.
• Own end-to-end integration lifecycle: requirements, design, security review, development, testing, deployment, monitoring, and continuous improvement.
• Integrate with APIs, webhooks, and message queues to connect SaaS apps and internal systems.
• Establish robust governance and guardrails for AI and automation: access controls, prompt hygiene, evaluation/QA, data privacy, observability, and cost management.
• Create reusable components, recipes, and playbooks in Workato (or similar iPaaS) to accelerate new automations.
• Partner with IT, Security, Legal, and business stakeholders to ensure solutions meet compliance, privacy, and risk requirements.
• Lead enablement and upskilling: deliver trainings, office hours, and documentation to help teams adopt AI responsibly and effectively.
• Define success metrics and measure business impact (time saved, error reduction, SLA improvements, user satisfaction).
• Troubleshoot, monitor, and continuously optimize integrations for performance, reliability, and cost.

Qualifications

• 5+ years in a technical role (e.g., integrations, automation, RPA, software engineering, systems engineering, or data engineering) with a proven track record of delivering cross-functional automation initiatives.
• Deep experience developing AI-based solutions for business audiences.
• Hands-on experience building production-grade automations and integrations across business units (e.g., Finance, Operations, Customer Support, People, Sales/RevOps).
• Strong proficiency with at least one iPaaS or automation platform; Workato is highly preferred.
• Fluency in APIs and data formats: REST/GraphQL, OAuth2, JSON, CSV, webhooks, pagination, rate limits, and error handling.
• Programming skills in Ruby, Python or TypeScript/JavaScript for custom connectors, transformations, and AI orchestration.
• Solid command of SQL and data modeling for integrations, ETL/ELT, and analytics enablement.
• Familiarity with LLM integration patterns (prompt design, function/tool calling, embeddings, retrieval/RAG, vector databases, evaluation/guardrails).
• Experience with major enterprise apps (Salesforce, NetSuite), secrets management, role-based access control, and CI/CD.
• Strong communication skills with the ability to translate business needs into technical solutions, and to coach non-technical stakeholders on AI and automation.
• Commitment to security, privacy, and responsible AI practices.

Nice to Have

• Workato certifications (e.g., Automation Pro I/II).
• Experience in healthcare or other regulated environments, with attention to compliance and data protection.
• Background in RPA (e.g., Blue Prism, UiPath) or BPM/workflow design.
• Knowledge of observability and evaluation frameworks for AI (prompt testing, regression suites, safety/quality metrics).
• Familiarity with event-driven architecture (queues/streams) and infrastructure-as-code (Terraform).

Example Projects You Might Tackle

• Work with our RevOps and Finance teams to build automations that boost seller productivity and forecast accuracy, and give us greater confidence in our revenue pipelines.
• Partner with our customer care teams to build agentic solutions that create efficiencies and help us reduce our costs to deliver our services.
• Build an AI-assisted intake workflow that classifies and routes requests, summarizes context, and drafts responses for internal teams.
• Create a Workato recipe library that standardizes common patterns (data sync, enrichment, exception handling, alerting) for rapid reuse.
• Implement a retrieval-augmented knowledge assistant to surface source-of-truth documentation and SOPs within existing tools.
• Instrument automation KPIs and provide dashboards that quantify time saved, errors prevented, and process SLAs.

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $175,000.00 - $200,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com