Customer Service Representative – Catalan Speaker (Remote, Braga, Portugal)

We’re hiring a Customer Service Representative fluent in Catalan to join our remote team in Braga. This is a 6‑month fixed-term contract with the possibility of extension or permanent placement, offering flexibility and growth within a leading global travel & tourism brand.

✨ What You’ll Do

• Handle inquiries across phone, email, chat, and social media

• Update internal systems with accurate, timely information

• Resolve issues to support satisfaction and long-term engagement

• Maintain professionalism in all customer interactions

• Collaborate with colleagues to achieve team objectives

• Suggest improvements based on recurring challenges

✅ What We’re Looking For

• Native/fluent Catalan + fluent English (B2+)

• Previous customer service experience (advantageous)

• Strong communication skills across multiple platforms

• Basic understanding of customer service principles

• Ability to troubleshoot common issues with guidance

• Quick learner, adaptable to new software and technologies

• Effective problem-solving and teamwork skills

• Organized, detail-oriented, able to multitask in fast-paced environments

💎 What We Offer

• Competitive salary + performance incentives

• Remote work flexibility

• Professional growth opportunities in the BPO industry

• Collaborative, supportive team environment

• Exclusive travel perks and discounts

• Access to wellbeing and mental health support

• And more employee benefits

📩 Apply today and bring your language skills to a role where empathy, professionalism, and customer success drive growth.