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CarbyneCA

Senior Network Engineer

Carbyne is a cloud-based technology leader in mission-critical contact center solutions, enhancing emergency communications to save lives and improve response efficiency.

Carbyne

Employee count: 51-200

United States only

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💡 Who We Are

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide

Are you ready to make a difference with us? Let’s do this!

🚀 About the Role

In this position, you’ll play a critical part in advancing Carbyne’s mission! Here's your chance to join our Global Operations team. As a Senior Network Engineer, you will play a crucial role in the designing, integration, and implementation process of our innovative public safety products for our clients in the national first responders systems (911) and government sectors worldwide. You will be responsible for ensuring the highest level of service is delivered to our customers 24/7.

🎯 Here’s What You’ll Be Doing

  • Lead the Design, integration, and implementation process in various deployment schemes and collaborate with cross-functional teams to develop and implement network solutions that meet public safety products.
  • Lead network projects, including network establishment, upgrades, expansions, and migrations.
  • Configure and maintain Fortinet Firewalls, Cisco switches, and routers, among other networking equipment and ensure network security by implementing best practices and conducting regular security audits.
  • Monitor network performance and troubleshoot any issues that arise, ensuring maximum uptime and reliability and perform production system upgrades, as well as debug sessions independently in a mission-critical live system.
  • Thrive in a high-activity/fast-paced environment, effectively managing multiple tasks and shifting priorities and resolve complex problems independently, leveraging data analytics and troubleshooting skills.
  • Collaborate with vendors and service providers to build and resolve network-related challenges.
  • Perform network infrastructure deployments leveraging IaC tools and pipelines
  • Provide technical guidance and mentorship to junior network engineers.

Requirements

🔑 What You Bring

To shine in this role, you’ll need:

  • Minimum of 10 years of experience as a network engineer or equivalent in critical service industries with a focus on designing and implementing complex network solutions.
  • Strong experience with AWS VPC, Transit Gateway, Direct Connect, Ingress/Egress architectures, Route 53
  • In-depth knowledge of planning, designing, implementing, and operating an Enterprise IT network environment and data center network.
  • Hands-on configuration and operational knowledge of Fortinet Firewalls, SD-WAN infrastructure, Cisco switches, and routers.
  • Strong experience troubleshooting private and public transport connectivity with a keen ability to identify issues affecting production systems
  • Strong knowledge of networking protocols and technologies, including TCP/IP, VLANs, BGP, OSPF, MPLS, VPN, and DNS.
  • Experience building and designing rack/cabinet/cage construction for highly available and resilient network infrastructure.
  • Proven expertise in SD-WAN planning, design, implementation, and operations encompassing multi-site deployments
  • Knowledge and experience in network monitoring and optimization tools. Ability to quickly identify issues affecting voice and video quality
  • Ability to debug production systems and perform deep-level packet capture analysis independently in mission-critical systems
  • Comfortable working with data analytics and resolving complex problems independently.
  • Solid understanding of network security principles and best practices.
  • Ability to thrive in a high-activity/fast-paced environment, handling ambiguity and shifting priorities.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Working experience with IaC tools including Terragrunt, Terraform, Ansible, or Python
  • Working experience with Git and DevOps tools including Visual Studio Code, BitBucket, Jenkins, GitLab, or equivalents

Bonus Points:

  • Experience working with public safety customers.
  • Familiarity with Esinet.
  • Familiarity with SIP and VoIP technologies, including AudioCodes Mediant Gateway certification (M2K, T1, CAMA, SIP, etc.).
  • AWS Certified Advanced Networking or Solution Architect certification
  • Fortinet, Cisco, Palo Alto, Checkpoint, and VMware certifications
  • Ability to generate and maintain deployment procedures, best practices, and guidance
  • Proficiency in documenting, diagramming, and presenting information using Visio/Draw.io

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

Benefits

🎁 Why You’ll Love It Here

👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision).
💸 401(k) matching—because your future matters!
🏖️ Unlimited vacation days (yep, really!).

👶 Parental leave—family first!

💪 Health & wellness perks to keep you feeling great.

☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.

🌍 Our Promise

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.

Let’s make the world safer together!

(Note: We are unable to sponsor employment visas)

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Experience

10 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Carbyne

Learn more about Carbyne and their company culture.

View company profile

At Carbyne, we recognize that emergency communication needs to evolve alongside modern technology. Our customers, particularly emergency service providers, face the challenge of outdated communication methods during crises. This gap in technology is unacceptable when everyday conveniences—such as ordering a ride or video chatting—are at our fingertips. Therefore, our mission is clear: to innovate and transform emergency responses with cutting-edge cloud-based solutions that ensure every person counts at critical moments.

Founded in 2015 by Amir Elichai, Carbyne is dedicated to enhancing public safety through our state-of-the-art software for mission-critical contact centers. Our platform integrates real-time data, enabling emergency operators to swiftly access vital information. With features like our APEX Cloud-Native Call Handling Platform and AI-powered tools for emergency call triage, we help our customers respond more effectively and efficiently. Through our solutions, we empower our users—from call centers to emergency responders—to communicate seamlessly, reduce response times, and ultimately save lives. Our technology serves as a bridge between people, enterprises, and governments, reinforcing our commitment to reducing the chaos inherent in emergencies.

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