Healthcare Receptionist and Scheduler

This is a remote position.

Job Description

Step into an exciting role at the intersection of healthcare and customer service, where you’ll be instrumental in coordinating vital medical services for patients in need. As a Healthcare Scheduling Specialist, you’ll manage the overnight operations of a revolutionary mobile IV therapy service, ensuring seamless coordination between patients and medical professionals. This position offers unique exposure to the healthcare industry while providing essential support services in a dynamic, growth-oriented environment. You’ll be part of an innovative team that’s reshaping how healthcare services are delivered, making a real difference in patients’ lives while developing valuable skills in healthcare operations.

Responsibilities

• Serve as the primary point of contact for overnight patient inquiries and appointment scheduling
  
• Coordinate mobile medical services by managing an advanced scheduling system
  
• Facilitate efficient communication between patients and mobile medical teams
  
• Process service requests and maintain accurate scheduling records
  
• Ensure smooth handoffs between shift changes for continuous service delivery
  
• Utilize modern healthcare scheduling and CRM systems
  
• Maintain detailed documentation of all patient interactions and service arrangements
  
• Support the optimization of service delivery routes and schedules
  
• Contribute to the continuous improvement of customer service processes
  

Requirements

• Excellent English communication skills with a professional phone manner
  
• Previous customer service experience in a scheduling or coordination role
• Healthcare industry experience is highly preferred
  
• Demonstrated ability to maintain composure and efficiency in a healthcare environment
  
• Strong attention to detail and organizational skills
  
• Proficiency with computer systems and ability to learn new software platforms
  
• Reliable internet connection and quiet work environment
  
• Ability to work overnight shifts consistently
  
• Commitment to maintaining patient confidentiality and HIPAA compliance
  
• Strong problem-solving skills and ability to work independently
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job