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Brooks RunningBR

Senior Runner Experience Wholesale Specialist

Brooks Running is an American sports equipment company that designs and markets high-performance men's and women's sneakers, clothing, and accessories. Headquartered in Seattle, Washington, Brooks products are available in 60 countries worldwide and it is a subsidiary of Berkshire Hathaway.

Brooks Running

Employee count: 1001-5000

United States only

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At Brooks, we're driven to create gear and experiences that take people to the place that makes them feel more alive. As a Senior Runner Experience National Account Specialist, you will provide industry-leading customer service to Brooks national accounts by managing customer support and operational issues throughout the entire order management process.

Requirements

  • Communicate with internal and external customers via email, phone, and other communication channels
  • Oversee the unique needs and requirements of specialized accounts and queues
  • Seek positive, timely solutions to all customer questions and concerns
  • Process data entry and order management tasks for orders and returns that require exception handling
  • Work with cross-functional teams to support business interactions for your focused channel of business
  • Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team
  • Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing
  • Participate in the creation and optimization of customer-facing content for our Help Center
  • Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow
  • Partner with our training team to help new team members onboard
  • Handle escalated customer situations as needed
  • Manage orderbook responsibilities for the largest National customers
  • Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements

Benefits

  • Medical, dental, vision, life and AD&D insurance
  • Disability insurance
  • HSA and employer contribution
  • FSA
  • Family & fertility assistance
  • 401K Savings Plan and match
  • Employee assistance program
  • Transportation assistance

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Brooks Running

Learn more about Brooks Running and their company culture.

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At Brooks Running, our core philosophy is 'Runner First.' We believe in the transformative power of the run and are dedicated to inspiring people to run and enhancing their running experience. For over a century, we have pushed the limits of motion science, engineering, and technology to create the best running shoes, apparel, and accessories that help runners go longer, further, faster, and happier. Our company culture is what defines us and bonds us together, driving our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.

Our global headquarters in Seattle, Washington, is situated right along the Burke-Gilman running and biking trail, reflecting our deep connection to the running community. We also have a significant presence in Amsterdam, serving runners in over 50 countries worldwide. We are committed to sustainability and corporate social responsibility, actively contributing to initiatives like gender equity and BIPOC representation, and setting ambitious goals for recycled materials and waste reduction. We foster a collaborative and authentic environment where employees are encouraged to bring their passion for running to work. Many of us are runners ourselves, and we find that running brings us closer as a team. Our dedication extends to understanding the biomechanics of human movement, with our research lab meticulously studying how to prevent injury, enhance comfort, and improve performance. This research informs the development of innovative technologies like our GuideRails® support system and DNA cushioning, designed to optimize each runner's unique stride. Ultimately, everything we do, from the gear we design to the experiences we create, is aimed at helping you achieve that feeling of being more alive that a good run provides.

Employee benefits

Learn about the employee benefits and perks provided at Brooks Running.

View benefits

Paid holidays

Brooks offers paid holidays.

401(K) matching

Brooks offers 401(K) matching.

Dental insurance

Brooks offers dental insurance.

Health insurance

Brooks offers health insurance.

View Brooks Running's employee benefits
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Brooks Running

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