Sr Consultant and SME of AI/Ops

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Job Description:

Key Responsibilities

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge and expertise with Ops/MVS. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom measured across AIOps environment centering on Ops/MVS.

Work Experience:

5 to 10 years of detailed technical Mainframe Industry related experience in AI/Ops. Experience working with customers, sales personnel and/or customer services. Experience in the related industry disciplines and technologies and related application experience. Experience resolving more complex technical issues and integration of multiple products to create solutions.

Typical Role Definition:

An experienced professional with a full understanding of Ops/MVS area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction. An understanding of Broadcom Output Products and/or competitive Output products a huge plus.

Specific Key Responsibilities:

• Maintain deep knowledge of AIOps/MVS product capabilities

• Have a thorough knowledge with regard to AIOps competitive marketplace

• Be able to articulate the value that products deliver to customer initiatives

• Deliver technical presentations, demos, POCs, RFx responses

• Install and configure Ops/MVS product suite in customer environments

• Understand or learn to be able to identify client needs for products in the AIOPS suite

• Participate in opportunity planning with sales

Professional Development:

• Demonstrate on-going personal and professional development with respect to the following capabilities:
  • Leveraging formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends.
  • Mastery with proposal development.
  • Technical and business acumen.
  • Understanding of IT's role and its impact in supporting the business.
  • Problem solving, solution expertise, consultative 'questioning' and active listening skills.
  • Communication and presentation skills.
  • Virtual team leadership and collaboration.
  • Technical solution expertise.

Leadership, Teamwork and Planning:

• Collaborate with, and effectively run virtual team(s) with Customer Focus

• Assist the Broadcom Account Director and MBS in technically qualifying solutions and their benefits to customers and/or partners.
• Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
• Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
• Understand and act as a valued resource early and often within the customer's decision- making process (e.g.: during the idea or conceptual stages).
• Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
• Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
• Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
• Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.
• Foster and build relationships with customers and partners to develop references.
• Strive to constantly improve the quality of all customer interactions.

Business Travel and Physical Demands

• Business travel may be required at the beginning of the assignment and for infrequent meetings with the customer.
• Physical demands: Remote office environment. No special physical demands required.

Bachelor's degree or global equivalent in Computer Science or 8+ Years Experience in Primary Role

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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