Braze logo

Director, Product Design

Braze delivers customer experiences across email, mobile, SMS, and web.




Icons/design/feather/country/us United States

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.


Do you love to help teams uncover patterns and solve problems? Are you always looking for ways to optimize and improve upon the way you and your teams work? Does the idea of leading the design of both products and services sound energizing? If this sounds like you, let’s talk!

We are seeking an experienced design leader with a penchant for collaborating with product management and engineering partners to help innovate the experience of composing messages with Braze.


​​You will be managing a team of designers and researchers that work within cross-functional product teams dedicated to an ever-growing list of messaging channels. While the number of messaging channels that Braze’s platform supports will continue to expand, the core experience of composing personalized, and relevant, messages will remain fairly consistent. This principle will guide the mission of the Director of Product Design.

People managers at Braze have the freedom to shape their teams for better business outcomes. While design and research aptitude will inform your role and how you provide coaching for your team, the craft of management and developing leadership skills in others will be the primary discipline you will be expected to grow during your tenure.

Responsibilities include…

  • Managing, mentoring and inspiring a team of product designers, pushing the quality of their research and design work

  • Contributing to the team’s vision and product plan, while working with the Directors of Product Management and Engineering to establish long-term product strategies and process improvements.

  • Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers

  • Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments

  • Recruiting, interviewing and hiring candidates for your team and across the design org

  • Ensuring operational efficiency and accountability for design within this team

  • Serving as an ambassador for design, and the multiple teams working on messaging channels

  • Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon


  • 5 years design and/or front end development experience combined

  • 3+ years management experience

  • Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning

  • Clear, concise, and cogent communicator

  • Structured thinker

  • Organized and thorough; habitually documents and double-checks work

  • Comfortable with ambiguity, and learning through experimentation

  • Experience spearheading user research and/or working closely with UX researchers


  • Experience with any aspect of lifecycle marketing

  • Experience working with a mature design system 

  • Experience working on SaaS products

  • Experience designing mobile app experiences

  • Portfolio or presentation demonstrating skills in the following areas

    • Strong wireframing/prototyping skills

    • Conducting research and/or partnering with user researchers

    • Partnering with engineers to release features, products, and/or services

    • Working on complex applications

    • Excellent visual and verbal communication skills


  • Competitive compensation that includes equity

  • Generous time off policy to balance your work and life, including paid parental leave

  • Competitive medical, dental, and vision coverage for you and your dependents

  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

About this role

December 25th, 2021

November 25th, 2021

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
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About Braze

Learn about Braze and their company culture.

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Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc Magazine's 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at

Braze Is Still Hiring. Make a Difference.

Braze’s mission is to forge human connections between consumers and the brands they love. Brands are now faced with the challenge of helping consumers navigate through the “new normal,” and we will continue to support our customers. Learn more about the changes we’ve made to our hiring process and join our fast-growing team in transforming the way brands connect with their consumers.

What We Do

We power relevant and memorable experiences between consumers and the brands they love to forge long-lasting relationships. Top global businesses like Domino’s, The Guardian, SoundCloud, Urban Outfitters, and Venmo rely on us to deliver billions of messages across push, email, apps, and more to over two billion monthly active users. With over 800 top businesses in 50 countries working with us, you've most likely experienced our technology in action, and it’s the people at Braze who make it all happen.

Our Story

Founded as Appboy in 2011 as an SDK for mobile apps, Braze has since rapidly grown and transformed into a comprehensive customer engagement platform with a mission to forge more human connections between consumers and the brands they love. Our company currently includes hundreds of employees across our headquarters in New York City and offices in Chicago, London, San Francisco, and Singapore. Braze crossed $100 million annual recurring revenue (ARR) in December 2019 and was named in Wealthfront's 2020 Career-Launching Companies, “Top 10 Upstart” by Business Insider, recognized by Forbes Cloud 100, and ranked in Inc.'s 500 Fastest Growing Private Companies.

Diversity & Inclusion

We believe in equal opportunity for everyone. With Braze for ALL, we've made diversity and inclusion (D&I) our top priority for Braze. It's not only good for business; it’s simply the right thing to do. We strive for equal representation and parity of roles, and ensure that everything we do is inclusive for everyone. In our workplace, all are respected, treated fairly, and able to feel safe and heard. We put our commitment into action through a dedicated D&I task force, education initiatives, partnerships in the community, and the empowerment of individuals. We've also partnered with relevant nonprofits and other organizations over the past year to help bolster our racial and ethnic diversity efforts.

Our Culture

What's it like to be a member of our team? We play as hard as we work, and at Braze there's no shortage of opportunities to bond with your smart colleagues. From delicious free lunches to MarioKart tournaments, beer brewing to book club—we believe if we're not having some fun, we're doing something wrong. That's one reason why we've been named by Crain's, Inc. Magazine as one of the best places to work and a finalist at Digiday Worklife Awards for 2019 Employer Of The Year.

Tech stack

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