Sr IT Program Manager

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU:

As a Sr. Program Manager, you will be responsible for overseeing and managing various projects within our organization. Your role will involve coordinating project timelines, milestones, and scope while ensuring effective communication and collaboration among stakeholders. Your ability to lead cross-functional teams, manage project risks, and deliver successful outcomes will be crucial in this role.

WHAT YOU'LL

80% Program Manager:

• POR: Developing and managing a comprehensive Plan of Record (POR) and roadmap that outlines approved initiatives, timelines, and milestones

• Metrics: Defining and developing Key Performance Indicators (KPIs) to measure program progress and success

• Portfolio Prioritization: Balancing priorities between IT and cross functional projects, ensuring alignment with organizational goals

• Stakeholder Management: Facilitating collaboration between IT Operations and other Box teams by acting as the primary point of contact. Providing regular updates to executive staff and stakeholders on program status, KPIs, risks, and accomplishments through dashboards or reporting tools.

• Program Planning and Execution: Develop and manage program plans around timelines, resourcing, and milestones to ensure successful completion

• Team Leadership: Lead and motivate project teams, assign tasks, and monitor performance to ensure productive collaboration

• Quality Assurance: Ensure all project deliverables meet quality standards and specifications through regular reviews and audits

• Risk Management: Identify potential issues or obstacles that may impact project success and develop strategies to mitigate them

20% Delivery of Value (Agile Kanban):

• Consulting and training: Train, mentor, and advise team members on Kanban principles, practices, and tools.

• Facilitate Kanban ceremonies: including daily stand-ups, Kanban planning, retrospectives, and more.

• Process improvement: Identify areas for process improvement and implement Kanban methodologies tailored to the team’s needs. Continuously evaluate project management processes and implement improvements to enhance efficiency.

• Build trust: Foster a culture of continuous improvement, collaboration, and transparency. Promote trust within the team by promoting open communication and accountability.

WHO YOU ARE

• Proven experience in IT project management, with a bonus for experience in security and agile transformation projects.

• Strong ability to work with and manage challenging stakeholders.

• Demonstrated success in managing multiple projects simultaneously, with a focus on delivering high-quality results.

• Proficiency in project management tools and methodologies, with a strong emphasis on timeline, scope, and vendor management.

• Strong expertise with Jira and other Atlassian tools

• Ability to adapt to changing project requirements and navigate complex project environments.

• Bonus: Experience with agile methodology and Kanban specifically for continuous improvement

Preferred Qualifications:

• PMP or similar certification or 5 years of experience managing projects.

• Experience with IT infrastructure in a corporate environment.

• Strong negotiation and vendor management skills.

• Excellent problem-solving skills and adaptability.

• Leadership and communication skills with the ability to inspire and motivate teams.

• High level of empathy and emotional intelligence, with the ability to manage conflicts and build a positive team culture.

• Bonus: Proven track record of implementing agile methodologies.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.