Customer Sales Specialist

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Sales Specialist, you will drive customer acquisition through proactive outbound sales and consistent prospect engagement. You will work assigned lead lists across email, phone, SMS, LinkedIn, and video meetings, guiding prospects through the sales journey from initial outreach to successful conversion.

This role is focused on high-volume outbound prospecting, structured multi-touch follow-up, objection handling, and conversion ownership. You will independently manage prospect pipelines, persist through non-responses, and maintain high-quality engagement while meeting activity and conversion goals. This role does not involve list building, data analysis, or messaging strategy.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Work assigned lead lists through outbound outreach across email, phone, SMS, LinkedIn, chat, and video platforms
• Execute consistent multi-touch follow-up strategies to engage prospects and drive conversion outcomes
• Clearly articulate product and service value propositions while addressing customer questions and objections in real time
• Schedule and conduct product demos, walkthroughs, consultations, and video meetings where applicable
• Drive conversations toward successful signup, onboarding, or conversion outcomes
• Manage multiple prospect conversations simultaneously while prioritizing high-intent opportunities
• Maintain accurate tracking of outreach activity, pipeline updates, and customer interactions within CRM and communication platforms
• Identify recurring customer objections, engagement trends, and process gaps to support continuous improvement efforts
• Collaborate cross-functionally with operations, customer experience, and leadership teams to support acquisition goals
• Consistently meet or exceed defined outreach, responsiveness, and conversion performance metrics

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• A confident and resilient communicator who thrives in customer-facing and conversion-focused environments
• Highly organized with strong ownership, accountability, and follow-through
• Comfortable navigating ambiguity and adapting communication styles to different customer situations
• Results-oriented with a strong sense of urgency and persistence
• An analytical and critical thinker with strong attention to detail
• Passionate about delivering excellent customer experiences while driving business outcomes

YOU HAVE…

• 2–3+ years of experience in sales (outbound sales), customer acquisition, BDR/SDR, or a similar high-volume role
• Experience managing outbound and/or high-volume customer engagement activities across multiple communication channels
• Strong closing orientation, with confidence on the phone and a track record of driving prospects to commit
• Strong verbal and written communication skills with the ability to influence, persuade, and build customer trust
• Strong knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience handling objections, navigating challenging customer conversations, and driving conversion outcomes
• Ability to independently manage multiple customer interactions and prioritize effectively in a fast-paced environment
• Strong judgment and problem-solving skills with the ability to adapt approaches based on customer needs
• Experience using CRM systems and customer communication tools
• Strong organizational and time management skills with consistent attention to detail
• Ability to quickly learn products, processes, and customer workflows in an evolving environment
• Experience working toward performance goals, activity metrics, or conversion targets preferred
• Availability to work standard US business hours required

STRONGLY PREFERRED…

• Experience selling into SMBs or independent business owners, with a clear understanding of their mindset: skeptical of platforms, time-constrained, and quick to disengage without an immediate value proposition
• Hands-on experience with sales engagement and email outreach platforms (e.g. Mixmax, Saleshandy, Apollo, Instantly, Smartlead, or equivalent), including running sequences, managing cadences, and operating an inbox at high volume.
• Comfort with high-volume phone outreach, including a demonstrated history of cold calling at scale
• Track record of hitting and exceeding outbound activity and conversion targets