United States onlyIn pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.
Our VisionOver the next 5-10 years, digital therapeutics (DTx) will transform the delivery of health care worldwide, providing access to safe and effective evidence-based treatments to billions. Big Health is in a prime position to take the lead in this transformation.
Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements.
Join us.
The Client Success Associate owns the relationship and management of a portfolio of Big Health's small and mid-sized employer clients, with the goal of supporting enrollment and expanding engagement with our products. This individual will also support the overall Client Success team, ranging from (but not limited to) assisting with enrollment marketing campaigns, reporting, and developing slide presentations. The ideal candidate is willing to learn from their peers, able to adjust to rapidly evolving environments, and isn't afraid to ask questions, leading with curiosity!
Job Responsibilities:
- Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings.
- Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
- Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
- Identify opportunities to help clients expand engagement of our products within their populations
- Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid sized clients around member engagement and clinical outcomes
- Become a product expert and internal champion for clients as we improve our products
Required Skills and Experience:
- At least 1 year of enterprise account management experience
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
- Strong empathy for customers and their success
- Ability to manage deadlines and prioritize in a fast paced environment
- Strong attention to detail
- Outstanding written and verbal communication skills
- Growth mindset and willingness to partner and learn from your peers
- Desire to develop presentation and storytelling capabilities through PowerPoint
- An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives
Life at Big Health:
- Join a diverse team of all backgrounds, we’re proud to be an equal opportunity employer
- Autonomy over your work and freedom to input
- Enjoy a clearly structured personal review and development program
- Quarterly happiness survey that we use to ensure we’re creating a healthy and happy workplace for ourselves
- Fund for spending on personal happiness
- Regular team and company events
- Generous vacation and maternity/paternity policy
- Competitive salary and equity package
More Background on Big Health:
- Backed by leading venture capital firms, Index Ventures, Octopus Ventures, and Kaiser Permanente Ventures
- With offices in London and San Francisco, Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight
Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.
