Language & Localization Specialist (Contract)

Who are we and why should you join us?

We help people change their lives. BetterHelp is the world’s largest online therapy service. We set out on a mission to provide everyone with easy, affordable, and discreet access to professional counseling: anytime, anywhere. To date, our network of over 30,000 licensed and accredited therapists has assisted more than 1,000,000 people. Every month, our secure website and mobile app facilitate over 5,000,000 messages, chats, voice calls, and video sessions that help people face life’s challenges.

We’re taking mental healthcare to the next level. We combine clinical care, cutting-edge technology, and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.

We are a community that grows together—both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What are we looking for?

BetterHelp is seeking a contract Language & Localization Specialist with native-level (C1 or C2) fluency in French, German, and Dutch to support our Advertising & Promotions Legal team. Our marketing organization is one of the largest and fastest-growing at BetterHelp, with global campaigns and content running across a wide range of platforms and languages. We need someone detail-oriented and proactive, who can review multilingual content, enforce compliance standards, and help build scalable operational processes across legal and marketing teams.

This role is critical in helping us maintain regulatory alignment in key European markets, with a strong focus on contract review, content audit, marketing compliance, and process support.

What will you do?

• Provide guidance to internal teams and external partners on regulatory compliance, especially in French, German, and Dutch-speaking markets
• Review marketing and online content in French, German, and Dutch to ensure adherence to applicable advertising and data privacy laws (e.g., FTC, ASA, GDPR)
• Streamline and enhance legal workflows within the Salesforce ecosystem for internal teams
• Support escalation handling by coordinating with stakeholders and recommending appropriate action
• Work with marketing teams and process owners to develop effective processes, policies, controls, and metrics that ensure ongoing compliance
• Assist with ad-hoc legal and compliance projects focused on EU market expansion
• Audit marketing channels (including influencer, podcast, affiliate, and paid media) for compliance risks
• Review contracts for the Partnerships and Podcast teams and escalate to the Legal team when needed

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

BetterHelp is based in California but we're a fully remote team. For those in the EU, you'll work your local hours but ask that a portion of your working hours overlap with our US team to ensure effective collaboration. Employees may also be asked to visit our San Jose, CA office (up to three times per year) to build strong team connections and experience our culture. Travel expenses will be covered, and reasonable accommodations will be made for those with unique travel challenges.

Requirements

• Native fluency in French, German, and Dutch (written and spoken)
• Must be available to work remotely during Pacific Time (PST) hours
• Excellent written and verbal communication in English
• Strong interpersonal skills and ability to collaborate across internal and partner-facing teams
• Basic understanding of digital marketing disciplines, including Affiliate Marketing, SEO, Social Media, and Email Marketing
• Able to manage multiple priorities in a fast-paced environment, with strong project and time management skills
• Comfortable identifying compliance issues and providing objective, solution-oriented recommendations
• Prior experience with contract review or advertising review is a plus

Benefits

• The chance to build something that changes lives – and that people love
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The annual salary range for this position is: $65,000-$95,000.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.