United States onlyBestow is a leading vertical technology platform serving life insurers. We're seeking a Workforce Management Analyst to optimize staffing levels, forecast call volumes, and ensure exceptional service delivery across our customer support channels.
Requirements
- Bachelor's degree in Business, Statistics, Mathematics, or related field
- 3+ years of workforce management experience in insurance, financial services, or high-volume contact center environment
- Advanced proficiency in Excel (Google Sheets) including complex formulas, pivot tables, and data modeling
- Experience with workforce management software platforms
- Strong understanding of contact center metrics and their interdependencies
- Proven ability to forecast accurately in environments with significant volume variability
Benefits
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
