eCommerce Specialist - Benelux

About our client

Our client is a family-run Japanese company with over 200 years of history and two key business divisions: food for human consumption and pet food. In Japan, our client is the No.1 pet food brand, known for its wide product portfolio and innovative, industry-defining product “Churu”. After significant domestic growth, the company continues to expand internationally with the mission to bring joy to pets and their owners worldwide.

They are now seeking a highly motivated eCommerce Specialist to join their team and support their growing European operations.

With full budget accountability in alignment with the line manager, the position focuses on building strong, influential relationships with key eRetailers and collaborating with internal stakeholders to deliver actionable insights and innovative solutions. The role will lead the development and execution of mutually beneficial joint business plans that foster sustainable growth for the eCommerce channel and the overall market.

In this position, you will lead and coordinate the eCommerce channel in close collaboration with local market teams. You will drive growth, strengthen client relationships, and ensure operational excellence in the digital space.

Main responsibilities

• Lead eCommerce Strategy: Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers.
• Manage Key Accounts: Act as the primary contact for major eRetailers (e.g., Amazon), ensuring strong partnerships and tailored solutions.
• Drive Sales Performance: Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives.
• Plan & Execute Listings: Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion.
• Analyze Market & Assortment: Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams across the Benelux region.
• Monitor & Report KPIs: Track account performance, provide regular reporting, and ensure achievement of agreed KPIs.
• Collaborate Cross-Functionally: Work closely with marketing, shopper CX, supply chain, and local teams to share best practices and support overall growth.
• Ensure Compliance & Control: Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities.
• Represent the Brand: Participate in trade fairs and industry events to strengthen the company’s presence and build strategic relationships.

Requirements

Education & Experience

• University degree or equivalent vocational training.
• 2-4 years of professional experience in eCommerce, digital sales, or key account management within FMCG or related industries.
• Proven track record in managing eCommerce platforms and client relationships (experience with Amazon or similar online shops is a plus).

Technical & Analytical Skills

• Strong knowledge of digital marketing tactics, tools, and trends, with ability to translate them into actionable strategies.
• Data-driven mindset: skilled in analysing performance data and making informed decisions to optimize digital channels.
• Proficiency in MS Office (Excel, Word, Outlook), Power BI, and familiarity with analytics tools (e.g., Google Analytics).
• IT literacy and ability to work with digital tools and platforms.

Commercial & Strategic Skills

• Solid business acumen and ability to develop tailored strategies for key accounts.
• Understanding of market dynamics, competitor analysis, and decision-making processes.
• Ability to interpret customer and market data to identify growth opportunities.

Interpersonal & Communication Skills

• Excellent intercultural communication and relationship management skills.
• Targeted and persuasive communication style, both written and verbal.
• Strong networking and customer orientation.

Languages

• Fluent French, Dutch, and English are required.

Other Requirements

• Willingness to travel for business (as agreed with line manager).
• Driving license (Category B).

Competencies

• Drive for Results
• Customer Focus
• Action-Oriented
• Planning & Priority Setting
• Communication Skills
• Peer Relationship & Collaboration
• Adaptability

Key Functional Competencies & Technical Skills

• eCommerce Expertise (Amazon, key eRetailers)
• Customer Execution & Measurement
• Sales & Customer Communications
• Revenue Management
• Financial & Analytical Acumen
• Digital Marketing Knowledge
• Analytical Skills
• IT & Tools Proficiency