Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
We are looking for an German-speaking Customer Service Representative for eBay marketplace.
Responsibilities
Respond to customers’ messages and outcoming calls.
Research the required information using available resources.
Process orders, forms and applications.
Route calls to appropriate resources.
Document call information according to standard operating procedures.
Identify and escalate issues to supervisors.
Required Skills
Knowledge of German B2 (oral and written)
Experience in customer service
Proficient with Microsoft Office Suite
Ability to communicate effectively and professionally with others, from customers to co-workers
What do we offer?
- Schedule 3 + 2 (Sat, Sun, Mon, Tue, Wed; day-off Thu, Fri) 9:00 - 21:00 (8 hours rotational shift),
- Work in the office or remotely
Join us today and let’s create a success story together!