AUTODOCAU

German-speaking Contact Center Representative | Marketplaces

AUTODOC SE is a leading European e-commerce company specializing in auto parts and accessories, serving 27 countries with a wide range of products for cars, trucks, and motorcycles. Founded in Berlin in 2008, the company has grown rapidly and focuses on providing quality products, competitive prices, and excellent customer service.

AUTODOC

Employee count: 5000+

Ukraine only

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

We are looking for an German-speaking Customer Service Representative for eBay marketplace.

Responsibilities

  • Respond to customers’ messages and outcoming calls.

  • Research the required information using available resources.

  • Process orders, forms and applications.

  • Route calls to appropriate resources.

  • Document call information according to standard operating procedures.

  • Identify and escalate issues to supervisors.

Required Skills

  • Knowledge of German B2 (oral and written)

  • Experience in customer service

  • Proficient with Microsoft Office Suite

  • Ability to communicate effectively and professionally with others, from customers to co-workers

What do we offer?

  • Schedule 3 + 2 (Sat, Sun, Mon, Tue, Wed; day-off Thu, Fri) 9:00 - 21:00 (8 hours rotational shift),
  • Work in the office or remotely

Join us today and let’s create a success story together!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Ukraine +/- 0 hours

About AUTODOC

Learn more about AUTODOC and their company culture.

View company profile

We are AUTODOC, one of the leading online retailers of vehicle parts and accessories in Europe. Our journey began 17 years ago in Berlin, founded by Alexej Erdle, Max Wegner, and Vitalij Kungel. From humble beginnings, we've rapidly grown into one of the most exciting internet companies on the continent. Our core mission is to make mobility easy and sustainable for everyone. We're passionate about providing our customers with the freedom of driving while we take care of the details. This means offering the largest selection of high-quality products at attractive prices, coupled with an exceptional service experience.

We're proud to serve 27 European countries, offering a massive inventory of 6.7 million products from 2,500 brand manufacturers. Whether you're looking for parts for one of 176 car brands, 23 truck brands, or 154 motorcycle brands, we've got you covered. Our success is built on a deep understanding of car performance and the evolving needs of drivers, gained over 17 years of operation. This expertise allows us to create products and services that perfectly blend our experience with cars and our commitment to our customers. Our portfolio includes product brands for both individual car owners and professional mechanics, as well as tailored all-in-one supplier services for our business partners. Diversity and variety are ingrained in our DNA; AUTODOC was established by immigrants with limited resources, and we champion the value of individual differences and the rich cultural diversity of our colleagues, customers, and partners. We foster an open, respectful, and inclusive working environment at every level of our organization. As we continue to grow, our vision is to become the leading tech ecosystem in the automotive industry, seamlessly connecting all aspects of the automotive aftermarket.

Employee benefits

Learn about the employee benefits and perks provided at AUTODOC.

View benefits

Meals Allowance

Meals Allowance.

Healthcare Insurance

Healthcare Insurance.

Employee discounts

Exclusive AUTODOC shop discounts.

Team events

Team events and company celebrations.

View AUTODOC's employee benefits
Claim this profileAUTODOC logoAU

AUTODOC

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

72 remote jobs at AUTODOC

Explore the variety of open remote roles at AUTODOC, offering flexible work options across multiple disciplines and skill levels.

View all jobs at AUTODOC

Remote companies like AUTODOC

Find your next opportunity by exploring profiles of companies that are similar to AUTODOC. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
AUTODOC hiring German-speaking Contact Center Representative | Marketplaces • Remote (Work from Home) | Himalayas