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AutodeskAU

Senior Associate Digital Renewal Representative

Autodesk, Inc. is an American multinational software corporation that provides software products and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. Their mission is to empower innovators with design and make technology so they can achieve the new possible.

Autodesk

Employee count: 5000+

Costa Rica only

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Job Requisition ID #

26WD98961Role OverviewThe Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working. This role is Monday to Friday with an expectation of being in-office 4 days per week.Key Responsibilities• Execute end to end renewal motions, streamlining workflows and minimizing manual intervention.• Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution.• Drive and close seat expansion opportunities at the time of renewal using standard sales plays.• Monitor account auto renewal status and intervene when auto renewals are disabled to prevent churn.• Work directly with customer procurement teams to complete renewal transactions.• Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools.• Collaborate with Account Executives on larger cross sell and expansion opportunities.• Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post sale engagements.• Provide light touch support to authorized partners.• Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams.• Gather and deliver customer feedback related to products, packaging, and renewal experience.Minimum Requirements• 1–3 years of experience in inside sales, renewals, account management, or customer facing sales roles.• Experience closing deals or renewals, including customer communication and follow up.• Proven ability to manage multiple renewal cycles and priorities concurrently.• Strong organizational and time management skills.• Experience using CRM or renewal tracking systems.• Effective written and verbal communication skills.• Customer focused mindset with the ability to identify and address customer needs.• Bachelor’s degree or equivalent professional experience.Preferred Qualifications• Experience in a software, SaaS, or technology sales environment.• Prior exposure to subscription based or renewal driven sales models.• Experience supporting seat expansions or upsell opportunities during renewals.• Familiarity working with procurement teams and contract driven renewals.• Experience collaborating with Account Executives, Customer Success, and partner organizations.• Ability to identify churn risks and recommend proactive retention actions.• Comfort operating in a fast paced, metric-driven sales environment.RS27

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

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Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Costa Rica +/- 0 hours

About Autodesk

Learn more about Autodesk and their company culture.

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At the heart of Autodesk is a culture driven by the mission to empower innovators everywhere to design and make anything. This ethos permeates the company, guiding how employees work, interact with each other, and connect with customers and partners. Autodesk fosters a culture of belonging, where all employees have equal opportunities to succeed and contribute their unique talents. The company strives to create an environment where everyone, regardless of their location or background, feels excited to come to work and can make a meaningful impact. This commitment to an inclusive and collaborative culture is seen as key to unlocking human ingenuity and driving innovation.

Autodesk's values – being optimistic, relentless, brave, ingenious, and trusted – unite its global team. These principles, remembered by the acronym One ORBIT, define what it means to be an Autodesker and shape the company's approach to problem-solving and its role in the world. The company emphasizes making things and encourages creativity and exploration among its employees, providing access to advanced machinery, technology, and software. This hands-on approach allows employees, many of whom are enthusiasts and hobbyists in fields that utilize Autodesk products, to directly engage with the tools they help create. Autodesk is a dynamic company that embraces change and provides its people with the tools and methods to navigate transformations effectively. The company believes in not just adapting to progress, but in actively making it, bringing new experiences, ideas, and value to its customers to help them advance their capabilities and create new opportunities. This people-centric strategy, encapsulated in their 'people strategic intent,' underscores the belief that empowering employees to thrive is directly linked to helping customers achieve better outcomes for their products, businesses, and the world.

Employee benefits

Learn about the employee benefits and perks provided at Autodesk.

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401(k) Plan

Autodesk offers a 401(k) plan.

On-Site Mother's Room

Lactation facilities are available.

Flexible Spending Accounts (FSAs)

Autodesk offers flexible spending accounts.

PTO / Vacation Policy

Autodesk offers paid time off and vacation.

View Autodesk's employee benefits
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Autodesk

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